About Harry’s

Harry’s is a men’s grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harry’s redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customer’s routine. Harry’s is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources.

Harry’s is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, Mando, and Coterie. Driven by a mission to “Create Things People Like More,”  the company is creating a new model—and home—for brands, founders, and talent looking to solve unmet needs, improve peoples’ lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date. 

The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations. This role will serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms. The ideal candidate is a customer-oriented problem-solver who can communicate technical concepts clearly to non-technical users. 

Responsibilities:

Responsibilities include providing technical support via various channels, troubleshooting issues on both PC and Mac operating systems and common applications, resolving basic networking problems, and using a help desk ticketing system. Other duties involve assisting in IT asset inventory and staying informed on technology trends. 

Required qualifications:

Required qualifications typically include an Associate's degree in IT or equivalent experience, at least 2 years in IT support, and proficiency in Windows and macOS support. Strong problem-solving, analytical, and customer service skills are also essential.

Advanced Technical Skills:

• Entra ID and Google Workspace: Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace.
• Basic networking: Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP.
• Mobile device management (MDM): Expertise in managing and securing mobile devices (smartphones and tablets) within the organization.
• System and security protocols: Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA).
• Remote support and collaboration tools: Experience with remote desktop and support software, as many support tasks are performed remotely.
• Cloud infrastructure: Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure is increasingly valuable.
• Scripting and automation: Knowledge of scripting languages like PowerShell or Bash to automate routine tasks and increase efficiency. 
• Ai Tooling skills: Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude… Leveraging such tools to enhance responsiveness, and improve results to requestors.
• Service Management Experience: Working with a service management system like Freshservice, Jira, Zendesk… Managing responses, routing tickets appropriately to respective team members in timely fashion.

Valuable Soft Skills:

• Communication: Excellent verbal and written communication is crucial for explaining complex technical issues to non-technical users in a patient and easy-to-understand manner.
• Problem-solving: Strong analytical and critical-thinking skills are necessary to diagnose problems systematically and find effective, efficient solutions.
• Patience and empathy: Users are often frustrated when technology fails. A patient and empathetic demeanor can calm users and build rapport, leading to better support outcomes.
• Customer service orientation: Going beyond a simple fix to ensure a positive and supportive experience for the user.
• Adaptability and continuous learning: The tech landscape changes constantly, so the ability and willingness to learn new technologies and adapt to new processes are essential.
• Attention to detail: Meticulousness is important for tasks like documenting processes and performing system backups to avoid errors.
• Time management and prioritization: The ability to handle multiple support requests simultaneously and prioritize them based on urgency and business impact. 

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Mammoth Brands 
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 
• 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

This role requires 5 days in-office, Monday-Friday.. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom!

We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $70,000-$80,000, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.  

Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.