We are looking for a

IT Support Specialist

to join our IT team in Helsinki, Ruoholahti.

Our IT team looks after all Rightware's IT infrastructure and services. We manage the company network, Microsoft infrastructure, servers, endpoint devices and software licenses. IT also overseers our cloud services as well as information security. IT participates in many internal development projects as technical specialists and implementers. We also aim to maximize the digitalization of as many processes as possible while keeping bureaucracy at a minimum.

As IT Support Specialist, you will make sure that our employees have the best possible end user experience. You will be working in close collaboration with our Senior IT Systems Administrator and IT Manager to plan and implement changes as a team and independently, and to help the team ensure high-quality end-user support.

In this position you will be working on-site at our office in Helsinki, Ruoholahti. We are flexibly remote, but in this position you are expected to be present in our office approx. 4-5 days a week to be there for your internal customers. 

Who are you?

Your primary task within the team is to keep things running and to keep end user satisfaction high. On this small team, you will have a significant impact on the way company performs.

You are an IT support specialist that gets things done. You have just graduated, or you are a self-learnt enthusiast. You are just starting your work career or a rising star. The exact job will be tailored for you based on your strengths and experience.

Your mission as first IT contact point is to help our end users on any IT related issues.

You have:

• Microsoft environment knowledge (Windows OS, AD, Entra ID (ex Azure AD))
• Basic understanding of Microsoft Office products (especially M365)
• Basic understanding of PC hardware and peripherals (monitors, printers, etc)
• Basic network knowledge (Wifi, switches, VPN, DNS, DHCP)
• Fluent English language skills and the ability to produce IT documentation in English
• Problem-solving skills
• A technical mindset (own projects and hobbies are taken into account)
• Organized way of doing things with an eye for the details

We also appreciate:

• Linux and macOS knowledge
• Experience with cloud services (AWS, Azure)
• PowerShell or other scripting language experience
• Microsoft Intune experience
• Experience with virtualization
• Finnish and other language skills

What We Offer

Rightware could be your new home, if you are passionate about technical solutions and high-quality end-user experience. You will have autonomy and ownership of your tasks as well as the full support from our team. In addition, we offer our team members support in maintaining a healthy work-life balance with:

• broad occupational health care
• dental care
• lunch, sports and recreation benefits
• commuting / parking benefit
• office gym access
• team building and after work events
• flexible working hours and remote work possibilities according to role

Contact Us

Please send us your cv and application as soon as possible and by May 12th, 2024 at the latest.

We will review the applications and may interview potential candidates already during the application period. We will notify all applicants about the decision regarding the next steps within two weeks after the deadline.

For additional information about the role, please e-mail us at talents@rightware.com. We will reply within two workdays. Please note that we do not accept applications via e-mail.

About Us

Rightware is the company behind the Kanzi family of software tools and services used by automakers for design and development of advanced digital user interfaces. Our mission is to help automakers increase brand value with highly customized signature user interfaces. Kanzi is the market-leading UI tool trusted by over 50 automotive brands across the globe. Rightware is headquartered in Finland and has a presence in the US, UK, Germany, Italy, China, South Korea, and Japan. We are a highly professional mix of people from creative designers to software engineers, representing over 20 nationalities.