Here at Wise we're working to create a seamless IT experience by offering all the tools and permissions people need to do the best work they can, and simultaneously avoid being a speed hump. We have a highly mobile, geographically diverse work environment and currently we look after 20 offices of varying sizes.

The teams that support all this are called User Technology (UT). UT comprises autonomous teams that build and maintain everything needed to support our company mission. These teams include device management, conferences and events, network infrastructure, service management and user access management organised into various engineering and support functions. We already have an amazingly dedicated and talented team of 60+ technician and engineer Wisers.

We are looking for an experienced IT Support Specialist to join our Team in our Kuala Lumpur office. Our mission is to support everyone in Wise through ensuring we’re offering the best equipment, keeping it safe and running in peak condition.

Key Responsibilities

• Provide IT support and troubleshooting for both Windows and Apple environments.
• Manage endpoint support, including expertise in Jamf and Intune.
• Identify and suggest potential areas for improvement.
• Be an encyclopaedia on Wise's IT products and services.
• Document work thoroughly and create guides for fellow technicians and customers.
• Install, modify and repair computer hardware and software.
• Help acquaint new users with tools & tech in Wise.
• Ensure high-quality ticket management and understand the importance of efficient issue tracking.
• Procurement and vendor management.

A Bit About You

• Have 2 years or more experience in an IT support role.
• Proficient in troubleshooting Windows and Mac operating systems.
• Hands-on experience with endpoint management tools such as Jamf and Microsoft Intune.
• Excellent documentation skills, including the ability to create guides and manuals.
• Experience with Jira/Atlassian or similar ticketing/project management tools.
• You enjoy helping people and solving problems by nature.
• Great sense of humour and able to work under pressure.
• Passionate about computing and user experience.
• Comfortable working both independently and as part of the team as the situation requires.
• Researching solutions and the latest technology is second nature to you.

Why Join Us

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology projects.
• Collaborative and supportive work environment.
• Continuous learning and professional development opportunities.
• Chance to make a significant impact in a growing organisation.

If you are a dedicated IT support technician with a passion for solving complex problems and helping others succeed, we encourage you to apply. Join our team and be a part of our mission to deliver exceptional IT support and innovation.

What Do We Offer 

• Starting Salary: MYR 82,500 - MYR 105,000
• Company Restricted Stock Units
• Numerous great benefits in our Kuala Lumpur office
• Paid annual holiday, sick days, parental leave and other leave opportunities

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.