If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy.  

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

Reporting to the Global Head of Customer Experience (CX), you will be part of a small multicultural A-team of super-achievers with a huge impact in the company, aiming to deconstruct, synthesize, and deploy initiatives to drive best-in-class customer experience. Ownership and Responsibilities will be given to you from Day one.

You will be thrown at different tasks and problems that are identified as key areas for improvement that affect customer happiness. The learning curve will be steep as this role entails understanding all the touchpoints (and pain points) of the whole customer journey and being able to identify root causes and solutions to improve them. 

The team is by nature cross-functional, so a significant amount of time and energy is spent collaborating with multiple departments from Operations and Customer Service to Finance, Strategy, Growth and Tech.

Are you looking for a challenging experience in one of the fastest-growing tech companies in Europe? Do you want to contribute to building a world-class experience for our customers?

THE JOURNEY

• Support CX team on internal consulting projects with the goal of gathering relevant information, identifying root causes and delivering key insights to deliver a world-class experience to Glovo customers.
• Track & report customer experience KPIs & performance.
• Manage all survey sending related topics, being complete owner of our survey sending tools including analytics and survey optimization.
• Support senior management in strategic decision making by providing key intelligence.
• Analyze user data (both quantitative and qualitative) and grasp perceptive and astute conclusions on customer behavior and preferences.
• Drive Customer focused actions and a CX mindset within all teams of Glovo (extremely cross-functional role).
• Help to manage, analyze and report NPS (Net Promoter Score) results company-wide, developing a good understanding of user pain points in the different Glovo countries and regions.
• Gather insights directly from users using different VoC (Voice of Consumer) tools.
• Proactively contribute with experience blind spots, constantly have an eye open for the real experience and continuously drive Glovo end to end Customer Journey to the next level.
• Support ad-hoc analyses and projects based on business needs as identified by local and global Marketing teams.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's or Master’s degree in Engineering, Economics, Marketing, Business Administration, or any related field.
• Great business knowledge, sense and intuition.
• Data-driven. Comfortable tracking/reporting on KPIs.
• Data analytics is a plus (SQL, python, looker).
• A strong grasp of statistical concepts.
• Strong analytical mindset to deliver effective & pragmatic solutions.
• Excellent attention to detail.
• Problem solver and a structured and sharp mind.
• Entrepreneurial drive and the ability to achieve goals in a fast paced environment complete your profile.
• Excellent communication, visualization & storytelling with data skills to both scientific and business audiences.
• Fluent in English, any additional language is a plus.
• An empathetic, inclusive and curious attitude.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!