About Pinterest:  

Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our PinFlex landing page to learn more. 

We’re looking for a strong operational manager to lead the team owning enforcement of our content policies under our Community Guidelines and Advertising Guidelines. This role will be part of our Enforcement Operations organization and will lead the team interacting directly with Pinners and partners to support content enforcement related inquiries and requests. In addition, you’ll leverage critical thinking and insights to improve our operational processes and policies while working closely with cross-functional partners to develop and support team goals and projects.

 

You’ll also get familiar with our escalation procedures, test and improve our tools and best practices, provide relevant context and feedback to teams building new features, and build relationships with the other teams who help keep Pinterest safe.

 

What you’ll do:

• Manage the Content Safety Ops team, developing and maintaining a robust content enforcement program that ensures Pinners adhere to Community Guidelines and Advertising Guidelines.
• Play a key role in advocating for your team's needs, particularly as they relate to our company's focus on employee health and well-being. 
• Drive industry best practices and standards while enabling scalable outcomes for operational teams. 
• Collaborate with internal stakeholders to develop and implement policies and procedures, conduct risk assessments, and provide guidance to employees on content enforcement matters. 
• Work closely with Pinterest’s policy, legal, product, and engineering teams to create long-term strategies and short-term solutions for operational processes, tools, and policy gaps. 
• Facilitate and enable a high performance team culture. Coach direct reports in navigating ambiguity, finding solutions and accomplishing goals despite incomplete information. 
• Embrace ambiguity, change, and a growth mindset; drive a track record of success for the team.
• Resolve escalations and focus on remediations to operational processes, procedures, and policy gaps. 

 What we’re looking for:

• 3+ years of direct people management experience
• 5+ years previous experience in Trust & Safety, Content Moderation, or Enforcement operations or policy
• Critical thinker, capable of managing ambiguity, leveraging data-driven decision frameworks to enable operational strategy and deliverables 
• Exceptional communicator across functions at all levels of the company.
• Track record of launching operational processes and enabling scale 

Relocation Statement:

•  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

US based applicants only$116,450—$240,000 USD

Our Commitment to Diversity:

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.