See yourself at Twilio

Join the team as our next Event Manager, Global Events.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Manager on the Global Events team, you will play a pivotal role in the creation of event websites, registration management, and onsite execution of both innovative large scale and intimate high touch internal and customer events for Twilio. When bandwidth allows, this role will also support in overall program logistics planning.  This dynamic position requires a strategic thinker with a creative edge, exceptional organizational skills, and a passion for delivering outstanding event experiences.  We are looking for a creative and hands-on leader who thrives in a dynamic and fast paced environment. This role will lead Event Technology for all Internal Events such as Sales Kickoff, Sales Club, and VOX Summit as well as our high touch Customer Events including CABs, Exec Connect, and Analyst Summit.  They will also provide support for our SIGNAL User Conference.

Responsibilities

In this role, you’ll:

• Manage event technology, including website creation through Swoogo, registration management from start to finish, and onsite execution.
  • Project manage marketing site/registration builds
  • Survey creation
  • Attendee communications
  • Badging and other onsite needs
  • Managing applicable vendor relationships
  • Creating registration reports, emails, and updating page builds as needed
• Hotel room block management support, including documentation, communication with hotel leads, reservation management/rooming list management. 
• Employee registration support for SIGNAL programs
• Support Internal Events Center management
• Twilion communications support related to internal events & SIGNAL (answering emails/Slack/supporting comms as needed for registration related questions)
• Serve as registration & event technology workstream lead, leading status meetings, pre-program walkthroughs, and program debriefs.
• Manage applicable budgets, ensuring cost-effectiveness and ROI.
• Support post-event analysis to measure the success of each event against predetermined goals.
• Create and maintain applicable timelines, ensuring that all tasks and deadlines are tracked and met.
• Support the day-to-day management of event operations and partnerships that support employee touchpoint goals and event initiatives. Step in to fill holes where needed in an ever-changing event landscape. 
• Think outside the box and push team members to bring innovative ideas and solutions to the greater team to keep our events dynamic and engaging.
• Collaborate with key stakeholders and cross-functional teams to understand their needs and incorporate them into event planning.
• Streamline our planning so we can focus on delivering innovative and engaging event experiences to Twilions. Recommend areas we can automate or improve processes and work cross functionally to ensure program priorities are being met. 
• Spend the time to deeply understand our employees and solve problems from their perspective. Treat internal supporting organizations and workstreams as internal customers to ensure their needs are met and that the Internal Events Team maintains a strong internal reputation as being a best-in-class event team to support and partner with. 
• Support overall Global Event Team initiatives.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in event technology, registration management, or a related field.
• Hotel room block management experience
• Familiarity with event technologies
• Excellent influencing, problem-solving, and consensus-building skills
• Superior organizational, project management, and communication skills
• Demonstrate attention to detail and proven ability to manage multiple competing priorities simultaneously
• Strong organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• Create a sense of urgency where needed to stay on track with important milestones and deliverables in a fast paced, dynamic environment
• Ability to work independently as well as part of a team, build strong relationships and interface effectively with all levels of management and teams across multiple departments

Desired:

• Swoogo knowledge/familiarity and/or exposure to other registration platforms
• Experience using Airtable, SalesForce, Tableau, Google Suite, and Slack.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes: additional total compensation information to add for Tech, Non-tech and Sales OTE roles. 

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $84,320 - $105,400.

• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $89,280 - $111,600.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.