We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are seeking an individual with a talent for establishing and maintaining collaborative professional relationships to step in as the maternity cover for our Manager of BPO Partnership. In this role, you will act as the vital link between Trustpilot and our partners, ensuring smooth communication, efficient processes, and robust partnerships.

Your contributions will be vital in enhancing performance, handling crucial administrative responsibilities, and supervising contract and relationship coordination, all in alignment with the elevated standards synonymous with Trustpilot. If you excel in communication, project management, and strategic thinking, we invite you to join our team and make a significant impact.

What you'll be doing:

• Performance Tracking and Improvement: Monitor and enhance partner performance by collaborating with performance managers and operations teams. Support and organize internal initiatives to boost partners' efficiency.
• Communication and Support: Address queries related to ticket handling, processes, and changes, establishing and managing support channels such as Slack and feedback flows. Plan, train, and support the rollout of outsourced tasks to partners, and facilitate process changes outsourced to partners.
• Task Outsourcing: Organize the outsourcing of new tasks to partners, including planning the rollout, training, and post-rollout support. Participate in and facilitate process changes outsourced to partners.
• Administrative Tasks: Maintain and update master sheets, and organize and manage shared files for team collaboration.
• Contract and Relationship Management: Spearhead contract changes and manage negotiations, strengthening relationships between partners and Trustpilot through organized activities. Ensure partners are kept informed about updates and changes.

Who you are:

• Effective Communicator: Engage professionally with stakeholders at all levels. Independently communicate with peers and senior stakeholders.
• Proactive Coordinator: Efficiently coordinate deliverables and provide detailed feedback. Manage large-scale projects with minimal oversight.
• Effective Leader: Take initiatives forward and secure necessary approvals. Maintain structure and follow-through on tasks with minimal guidance.
• Strategic Thinker: Prioritize tasks to align with strategic goals. Understand the broader impact of your actions on systems and teams.
• Experienced in Supplier Management: Build influential senior-level relationships and handle commercial negotiations. Track and improve service levels to ensure business continuity.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

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About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.