This role reports into our Boston office Monday-Thursday (remote flexibility on Friday).

Wayfair’s Global Talent Development & Relations team is tasked with guiding Wayfair employees through development opportunities and touchpoints so they can grow and succeed from day one forward. Every day we work with key stakeholders across the organization to develop our people and help Wayfair remain a leader in e-commerce. We focus on guiding Wayfair team members to do their best work by developing their skills, helping them increase their impact, and ensuring they feel connected to Wayfair’s core values and culture.

The Role

Wayfair is looking for a driven, customer focused partner to lead our global Onboarding & Continuous Learning team. In this role, you will set the strategy for how we onboard and integrate thousands of new Wayfairians each year. In partnership with your direct team and key partners across the business, you will uncover data-driven onboarding opportunities and build end-to-end solutions to address our critical growth needs for Wayfair’s global employee base. Additionally, you will lead strategy and delivery of ongoing learning & development offerings for Wayfair’s employees, including our annual compliance trainings. You will be an expert on the Wayfair Learning Management System (LMS), maximizing how we use our LMS as a strategic tool. Success in this role is determined by your ability to effectively and efficiently build, execute, and iterate employee onboarding & learning programs to address key talent needs. You will manage a motivated team of learning  & development professionals and will serve as a member of the leadership team for Global Talent Development & Relations.

Key Responsibilities

• Lead strategy and delivery of New Hire Orientation & Onboarding for corporate Wayfair employees of all levels and roles; lead programs that incorporate instructor-led sessions, practical application of new skills, and relationship building opportunities.
• Drive strategy & content development for continuous learning offerings at Wayfair; this includes legally required compliance trainings.
• Assess and identify new learning needs; determine priorities based on internal and external business factors, key opportunities for improvement identified through feedback, etc.
• Design new content as needed, ensuring content is scalable, on brand, and caters to varied learning styles.
• Establish metrics to evaluate the effectiveness of learning programs; partner with facilitators, analyze participant feedback, and iterate content.
• Align closely and frequently with the Talent leadership team to ensure shared vision; partner closely with department-aligned onboarding partners.
• Serve as a key administrator and subject matter expert of the LMS used across Wayfair; partner closely with other Wayfair learning teams to maintain and leverage the LMS as a strategic tool.
• Manage the strategy and execution of Wayfair’s annual compliance trainings by working with key stakeholders and business leaders (e.g., Wayfair’s legal team) to update and deliver content to employees.
• Directly manage 4 team members, 3 of whom are based in Wayfair’s Boston office and 1 of whom is based in Wayfair’s Berlin, Germany office. Drive engagement within team, and lead team to meet or exceed KPIs.

Preferred Skills

• 5+ years of experience in onboarding, learning & development, or related area
• Experience in learning content design, facilitation, orientation/onboarding best practices, and/or general learning & development best practices and trends
• Have a strong understand of Learning Management Systems and how to use them strategically
• Thrives in a fast paced environment; works with urgency
• Passion for the growth and development of others
• Highly organized and effective at managing timelines, delivery, and communication across teams
• Excellent interpersonal and team building skills, but also able to work autonomously
• Able to independently manage competing priorities and support team in prioritizing
• Self-motivated and determined
• Demonstrates a relentless customer focus as it relates to program participants and talent stakeholders
• Knowledge of Google Suite
• Aptitude to upskill quickly on new platforms and processes

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.