COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM: INFORMATION TECHNOLOGY

Our Corporate Operation team is Zuora's internal technology organization, responsible for creating technology experiences that connect our teams, drive business alignment and build a stronger, more collaborative workplace.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale, and flexibility while hardening our security and compliance posture.

The Digital Workplace team is responsible for all of our technology systems providing solutions for Zuora employees including internal Accounting, Procurement, Legal, and Human Resources departments. 

THE TEAM & ROLE

Join our Digital Workplace Experience team, where we specialize in innovative Finance SaaS solutions. As a Business System Analyst/Quality Assurance at Zuora, you'll leverage your creativity and problem-solving skills to enhance finance application integrations and optimize our financial systems.

Collaborate with a team dedicated to seamless functionality, high performance, and continuous innovation. Work alongside skilled professionals in an environment that fosters teamwork, learning, and growth. Your contributions will be critical in maintaining and improving the quality and efficiency of our finance systems.

YOUR OPPORTUNITY & MISSION

As a Business System Analyst/Quality Assurance, you'll play a key role in:

• Configuring and refining top-tier SaaS solutions for Finance.
• Ensuring security, efficiency, and reliability of financial applications, with a primary focus on NetSuite.
• Driving business process improvements that enhance Finance operations and contribute to the company's success.

This is an exciting time to be part of our fast-paced team, where your work will have a meaningful impact in a rapidly evolving industry.

• Enhance finance business processes to improve usability and efficiency.
• Ensure the quality of Finance Applications, directly supporting broader Finance and company-wide objectives.
• Collaborate with the Finance team to design solutions, set priorities, and drive continuous improvements.

This role provides exposure to cutting-edge tools and technologies in Finance Systems Transformation, allowing you to deepen your expertise in:

• Finance application solutions
• Finance operations and process automation
• Data analytics and AI-driven problem-solving

You'll thrive in a fast-paced, technology-driven environment, working with:

• Enhanced NetSuite solutions
• AI-powered automation
• Advanced business process optimization tools

OUR TECH STACK: NetSuite, Coupa, Blackline, Navan, Tray.io

THE OPPORTUNITY

The Business Systems Analyst will be responsible for

• Support NetSuite, Coupa, and other finance systems by resolving configuration, data and transaction-related issues. 
• Collaborate with cross-functional teams to understand software requirements, develop effective test strategies, and contribute to the overall development life cycle.
• Assist in user acceptance testing (UAT) for new ERP features, product updates, and integration improvements
• Analyze business processes, document workflows, and suggest optimizations
• Provide administrative support for NetSuite, Coupa and other financial systems
• Troubleshoot system issues, perform root cause analysis, and facilitate timely resolutions
• Contribute to refining testing methodologies, tools, and processes
• Maintain system documentation and standard operating procedures (SOPs)
• Offer training and guidance on system enhancements and process changes
• Manage and review IT support tickets related to financial systems.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor’s degree in Computer Science, Information Systems, Finance, or a related field, plus 3+ years of relevant experience
• Proven experience as a Business System Analyst or similar role, ensuring the quality and reliability of complex SaaS applications.
• Strong knowledge of testing methodologies, test case development, and execution.
• Hands-on experience with NetSuite (a must); familiarity with Coupa, Blackline, and other finance systems is a plus.
• Understanding of accounting principles, with accounting experience preferred.
• Experience working in Agile methodologies, including story mapping
• Excellent written and verbal communication skills to articulate testing strategies, document findings, and collaborate effectively.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.