Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

SocialPoint is looking for a NOC Engineer to join the team in our headquarters in sunny Barcelona.

At SocialPoint, we are passionate about creating games that bring joy to players worldwide. As a global community of game enthusiasts, we push the boundaries of the mobile gaming industry, delivering engaging experiences that connect millions daily. We are proud members of the Take-Two Interactive and Zynga family, and we are on a mission to offer a great gaming experience and bring fun to everyone!

Join our dynamic and innovative team as a NOC Engineer, where you will play a critical role in ensuring the smooth operation and reliability of our critical infrastructure. As part of the infrastructure organization, you will be responsible for monitoring, identifying, and resolving issues that could impact our game services and revenue. This role requires a proactive and detail-oriented individual with a strong background in system administration, cloud technologies, and troubleshooting.

• Windows Administration

  • Manage and maintain Windows servers, ensuring their stability, security, and performance.

• CheckMK

  • Utilize CheckMK for comprehensive monitoring and alerting, ensuring all systems are functioning optimally.

• Linux Administration

  • Diagnose and resolve issues on Linux systems, ensuring minimal downtime and maximum efficiency.

• VMWare

  • Manage virtual environments using VMWare, ensuring resources are optimized and available.

• vSan Understanding

  • Demonstrate a solid understanding of vSan for effective storage management and troubleshooting.

• Cloud Administration

  • Administer and manage cloud services across AWS, Azure, Splunk, and GCP, ensuring seamless integration and operation.

• Risk Assessment

  • Assess potential risks and impacts on game services and revenue, taking proactive measures to mitigate them.

• Issue Identification

  • Identify issues, alerts, and critical service incidents using provided dashboards and monitoring tools.

• Service Troubleshooting

  • Utilize studio playbooks to troubleshoot and diagnose basic issues across various services.

• Communication

  • Relay accurate and timely information regarding service impacts to game studios, ensuring effective communication during incidents.

  • Incident Management handling.  Spearheading outages.

• Daily On Call

  • Responsible for triaging and troubleshooting critical alerts form critical systems

• Apply Advanced Knowledge: 

  • Utilize your broad understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields.

  • Solve Complex Problems: Address diverse and moderately complex problems, using sound judgment to select the best methods and techniques.

  • Network and Collaborate: Engage with senior internal and external personnel to maximize the application of functional expertise.

• Problem Solving:

  • Innovate Solutions: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems.

  • Lead with Expertise: Use your advanced knowledge to guide your team and drive effective solutions.

• Decision Making:

  • Exercise Autonomy: Make decisions with considerable latitude, consulting with senior engineers or managers on complex issues and recommending solutions as necessary.

Key Requirements:

• Collaboration:

  • Effectively work with multi-functional teams to optimize processes.

  • Contribute to project initiatives using tools like Jira and ServiceNow

• On-Call Duties:

  • Participate in an on-call rota to handle urgent issues outside regular working hours.

Who'll Thrive Here:

• Experience:

  • Live Services Knowledge: Understanding of live services and their operational requirements.

  • Change/Crisis Management: Experience in managing change and crisis situations, ensuring minimal disruption to services.

  • Effective Communicator: Able to relay information accurately and timely to the game studio and other stakeholders.

  • Team Player: Works well in a collaborative environment, sharing knowledge and supporting team members.

• Proactive Problem-Solving:

  • A commitment to continuous improvement and proactive issue resolution.

  • Proven experience in troubleshooting production problems affecting live services.

  • Able to identify potential issues before they become critical and manage details effectively.

• Background:

  • At least 1 year of experience in a similar role and/or 3 years experience in a relevant role. 

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.

• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.

• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.

• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!

• Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.