Location: London

The Wayfair Community Experience team operates physical environments that attract top talent, foster collaboration, nurture employee success and promote retention. Our vision is to provide effective, practical, and productive workplace environments that reflect Wayfair’s personality and provide a home for employees to thrive. Our teams are known to be fun, resourceful, solution-oriented, proactive, and thoughtful. 

Supporting 120+ Wayfair employees, as an Office Manager at our London office, you will be responsible for creating a safe, welcoming and efficient environment for our employees whilst promoting our positive Wayfair culture in everything you do. Your role will be employee facing and you will also work with a variety of vendors and visitors, you will place a key emphasis on providing a positive experience for all.  

Key Responsibilities: 

• Operate our front desk, providing an exceptional experience for our guests, employees & vendors. 
• Manage our office operations in London, including running the snack program, health & safety, maintenance and our mailroom. 
• Establish and maintain relationships with outside vendors and our Landlord as necessary for site maintenance; administer local contracts and maintenance agreements. 
• Proactively identify ways in which to improve our office environment and make the experience as good as possible.  
• Be responsible for our Keycard Management & Inventory system for visitors, new hires and existing employees. 
• Take ownership of our Community Experience ticketing system in London; ensuring efficient handling of tickets.
• Support with finance and invoice processing, including vendor management and collaboration with our finance teams to ensure speedy payment of our vendors. 
• Prepare monthly newsletters and support with business reporting for the London office.
• Drive our Wayfair culture through supporting organizing regular employee engagement activations, as well as annual business events.

What you will need

• Proven experience operating within an office management or administrative support function ideally within a fast paced environment. 
• The aptitude in Google or Microsoft Suite whilst displaying the agility to learn and adapt to new technologies and systems. 
• Effective communication skills (written, verbal and in person), with a positive approach to managing internal and external stakeholders.
• Demonstrate an organized and structured approach; someone who can drive forward momentum of projects to be delivered on time and within budget. 
• Excellent problem-solving skills, with a detail-oriented work approach, to quickly address and adapt to challenges.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.