At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location: Bengaluru, India

Role OverviewWe’re looking for a strategic and experienced Onboarding Program Manager to lead the development, execution, and optimization of our onboarding programs. You’ll work cross-functionally with HR, Learning & Development and IT, and other key teams to ensure a seamless and engaging experience for new hires, from offer acceptance through their first year of employment. 

As the Onboarding Program Manager, you’ll have the unique opportunity to shape the first impression our new employees have of the company, influencing their long-term success and engagement. In this exciting role, your immediate focus will be to help stand up the operations on the ground for our new India center of excellence. While you support our local growth for employees in the India region, processing day-to-day operational tasks such as ensuring data integrity throughout the employee lifecycle including processing internal transfers, job changes and terminations as well as elements that must be reported to payroll on a monthly basis, you will also be collaborating with other People Team members globally and be our main point of contact for driving our Onboarding Program optimization across the entire organization.

Key Responsibilities

• Lead the end-to-end management of the onboarding program for all new hires across various business units and functions.
• Design and implement scalable onboarding strategies and programs, including virtual, hybrid, and in-office onboarding experiences.
• Collaborate with HR, Learning & Development, IT, and departmental managers to create a cohesive, engaging, and informative onboarding journey.
• Continuously assess and improve onboarding processes through data analysis, employee feedback, and industry best practices.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of onboarding programs and employee satisfaction.
• Create and maintain high-quality onboarding content, including guides, training materials, and videos.
• Oversee the onboarding portal, ensuring it is user-friendly, up-to-date, and contains relevant resources for new hires.
• Host onboarding sessions, including company orientation, culture training, and introduction to teams and leadership.
• Manage onboarding technology platforms (e.g., Workday, BambooHR, etc.) to streamline the process and ensure efficiency.
• Provide coaching and guidance to HR partners and hiring managers to ensure consistent delivery of the onboarding program.
• Identify areas of improvement and innovation within the onboarding process, making data-driven recommendations for continuous program development.
• Manage onsite operational growth needs for the region, coordinating with cross-functional stakeholders (Legal, Places, HRBP, Recruiting, etc.) to ensure India GCC employees have a great experience while creating new processes and workflows to scale for future growth.
• Delegate projects and tasks and mentor junior members of the team.

Required Skills and Qualifications

• Experience: Minimum of 4+ years of experience in onboarding, HR, program management, or administrative role, preferably in a high-growth or fast-paced environment.
• Strong Communication Skills: Excellent written and verbal communication skills. Ability to build rapport with new hires and communicate effectively across multiple teams.
• Detail-Oriented: High attention to detail and ability to manage multiple tasks simultaneously while maintaining accuracy.
• Organizational Skills: Strong ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
• Tech-Savvy: Familiarity with HR software and onboarding platforms (e.g., Workday, BambooHR, or similar systems). Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Cultural Sensitivity: Ability to understand and appreciate diverse cultures and create an inclusive onboarding experience for employees across various regions.
• Problem-Solving: Proactive in identifying potential onboarding issues and offering effective solutions.
• Team Player: Ability to work collaboratively with HR, hiring managers, and other teams to ensure smooth onboarding and integration of new hires.
• Experience with Remote Onboarding: Experience managing remote onboarding processes is required.

Desired Skills & Qualifications

• Bachelor's or Master’s degree in Human Resources, Business Administration, Organizational Development, or related field.
• 5+ years of experience in HR, onboarding, or talent management, with at least 2 years in a leadership role.
• Proven experience in developing and managing onboarding programs at scale.
• Strong project management skills, with the ability to handle multiple initiatives simultaneously and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
• Proficiency with onboarding tools, HRIS systems (e.g., Workday, BambooHR, SAP SuccessFactors), and learning management systems (LMS).
• Data-driven mindset with the ability to analyze metrics and report on program effectiveness.
• Experience working in a fast-paced, global environment is preferred.
• Knowledge of Indian labor laws and compliance is a plus.
• Experience with support for other APJC countries: Singapore, South Korea, Japan, Australia, China, Malaysia is a plus.
• Experience working within a ticketing system (Zendesk, Jira Service Desk, etc.) is a plus.
• Fluency in Hindi or any regional language (depending on the location) is a plus.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.