The team

The U.K. & Ireland is our domestic and most mature market. Functions include commercial, operations and marketing, and teams in the UK&I partner with global functions such as product, technology, marketplace and consumer.

The Live Network Management team sits within the UK&I Planning and Performance Team, and ensures the performance of the delivery network across multiple markets - this includes rider logistics, incentives and rider fee pricing. Deliveroo's on-demand operations are complex with a lot of moving parts, so it will be your job to use your skills in data and analytics to unpick these moving parts and provide strategic solutions to unlock growth and profit.

The role

As an Operations Analyst within the Planning & Performance team, you will design and use frameworks to make decisions that will positively influence the delivery network. You'll be directly responsible for improving the availability and efficiency of the network in several our global markets.

Your responsibilities will include:

• Monitor the performance of our delivery network, and pulling on levers in real-time to improve the reliability of the network.
• Work within a budget, allocating spend to maximise the efficiency of the network.
• Follow the incident protocol for any substantial events which have a real-time impact upon the delivery network.
• Work with our team of Regional Operations Managers, supporting data-led project work.

Requirements

• Experience in live operations, customer care or a similar role with real-time responsibilities. If you don't have experience in the latter, we would still love to hear from you as we value someone who is excited to learn!
• Experience with learn new tools and able to understand data in different forms
• Comfortable with excel/google sheets (Intermediate and above skills)
• Experience prioritising and adapting to change
• You have experience working as part of a team and independently

This is a hybrid role (2 days a week in office) and has a shift pattern schedule which includes evenings and weekends.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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