Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued 👍

✅ The Role

Managing the efficient and effective execution of Client Operations within an Industry Segment. You will line manage a group of Client Delivery Managers, Client Delivery Specialists and Analyst teams and will be responsible for assuring effective delivery for our Clients.

Alongside the other Operations Managers within your industry you will be the main counterpart to the Brand Partners in ensuring suitable capacity management for the forecasted demand, with the required skillset capabilities. You will ensure client needs are matched with current skills and development goals of your resource group. You will manage recruitment strategy, ensure best practices are followed, and you will manage performance at the individual level and reporting performance at the industry level.

✅ Responsibilities and Duties

• Line management of Client Managers, Client Coordinators and Analysts with appropriate performance management, objective setting, career management and appraisals. Analysts will have their day-to-day delivery managed by their CDM, your responsibility here is to provide support for any escalation, and to ensure consistency in approach and ultimately be accountable for the teams overall delivery.
• As an escalation point for Brand Protection Partners, ensure the client priorities are delivered and that there is consistent application of SOPs across the industry segment.
• Manage the staffing needs for the Client Operations Teams within your segment, collaborating with your peers to assure resources are available to teams to meet forecasted demand, and to cover short-term peaks and troughs with efficient utilization metrics.
• Input to the recruitment strategy and hire and onboard new staff accordingly.
• Operational Management including continuous optimization of all aspects of the team delivery, internal reporting, managing KPIs, MBRs, managing the budget for delivery.
• Management of special projects e.g., Operational excellence, automation implementation, new tooling, restructures etc.
• Providing leadership for broader initiatives, e.g. development and running of communities of expertise, supporting product champions, moving product requirements forward, liaising with Senior Partners to develop deeper industry insights based on delivery trends, ensuring training is fit for purpose.
• Maintain a high-level working knowledge of Salesforce, Float, Freshdesk, Asana, Client Success, Corsearch Academy, Corsearch Clubhouse, our OBP Platforms well as any other tools as they are created and introduced in order to champion their correct usage.

✅ Essential

• Should have a Bachelor's degree or Master's degree.
• Strong communication (Verbal & Written) and interpersonal skills.
• Strong knowledge of the brand protection industry, including online infringement and counterfeiting (Preferred). Experience in brand protection or a related role preferred but not mandatory.
• Should have had experience managing a large team size i.e. 25+ for minimum 3+ years.
• Should have good team management skills – can set meaningful performance objectives, can lead a recruitment process and successfully onboard new hires, is structured in their approach to planning.
• Proven ability to line-manage large teams in a matrix-management set up – good communication, collaboration, coordination, receives and gives constructive feedback, sets clear delivery goals and expectations.
• Strong interpersonal skills. Must be able to work well with others and build strong, positive relationships with their team members, colleagues, internal teams and other stakeholders.
• Ability to take both a strategic and tactical, pragmatic approach – finding and presenting trends and working to exploit these, whilst also managing to short-term issues and gaps.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved.
• Motivated and results-driven individual who takes a high degree of responsibility in their work.
• Servant-leader mindset to help teams work together, unblock obstacles to success and ensure a positive, successful environment for the teams to deliver well

✅ Performance Metrics

• Utilization of industry pool
• Quality & Accuracy
• Enforcement Output
• Employee retention and satisfaction

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.