Operations Quality Analyst Internship

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "About Us" presentation.

We are a growing team looking for an Operations Quality Analyst Intern in the Operations Program & Innovation department to help us on our journey to revolutionize road freight logistics. The role is located in our Milan office.

WHAT YOU WILL DO …

As an Operations Quality Analyst Intern, you will play a fundamental role in ensuring service quality and enhancing operational visibility through both analytical and hands-on activities. You will be responsible for analyzing data and monitoring KPIs, while also actively engaging with carriers and partners to gather key information, resolve operational issues, and drive the achievement of targets. You will collaborate closely with internal teams and external stakeholders, contributing to process optimization and the development of new solutions for tracking and service quality.

In this role, you will …

• Assist in managing the "Service Quality and Visibility Program," working closely with internal and external stakeholders.
• Assist in the preparation of ad hoc analyses, reports, and presentations for leadership, providing insights into the effectiveness of outputs.
• Proactively interact directly with carriers and partners (mainly via phone and email) to collect key information, resolve operational inefficiencies, and ensure quality and timely service delivery.
• Assist in monitoring and enhancing GPS integration processes of carriers regularly.
• Support the execution of projects aimed at improving our services, contributing to the achievement of company goals.
• Aid in building, managing, and maintaining performance reports and dashboards related to key metrics such as GPS coverage, Perfect Service Load, and On-Time Performances.
• Collaborate with the Product Team to contribute ideas for new solutions, enhancements to existing ones, and draft business requirement documents.
• Support daily interactions with third-party service providers to enhance real-time visibility.
• Serve as a primary point of contact for Operations Teams regarding visibility and service quality matters.

WHAT WE ARE LOOKING FOR …

• Bachelor's degree in engineering,  business, statistics, or a related field.
• Initial experience in operations management, quality management, performance management, consulting, or similar roles is highly valued.
• Preferred experience in the transportation/logistics industry or familiarity with supply chain visibility concepts.
• Highly skilled in G-suite and MS Office; SQL is a plus.
• Excellent verbal and written communication skills in Italian and English.
• Strong hands-on approach and results orientation, with a willingness to “get your hands dirty” to achieve objectives.
• Problem-solving mindset, initiative, and ability to work both independently and within a team.
• Fast learner with a data-driven mindset.

WHAT YOU CAN EXPECT…

At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on our career site.

• Fast growth scale-up with an international team of 1600+ people, 74+ nationalities spread across 27 European offices.
• Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings.
• For the Milan office we offer: free on-site gym! Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click here for a virtual tour and better yet, hope to see you soon!

ABOUT sennder Italia

sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we’re growing and moving fast to digitally automate all road logistics processes.

We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles. What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.

If you have any questions or need special accommodation please reach out to us at ta@sennder.com. As soon as you apply your journey with sennder begins.