Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We are looking to hire a solution-oriented and innovative Paralegal to join our Policy and Disputes team. The team is responsible for all legal cases brought against Trustpilot, anywhere in the world, and as part of the broader ‘Trust & Safety’ team, contributes to supporting Trustpilot’s mission to become a universal symbol of trust.

As an essential component of the 'Trust & Safety' team at Trustpilot, we are central to the effort of positioning Trustpilot as the universal symbol of trust. Taking on the role of Paralegal within Trustpilot means holding an essential function that carries great possibilities for enacting impactful advancements. We are open to candidates who possess an inventive spirit, have a zest for addressing difficult tasks, and are enthusiastic about actively participating!

This role is based in our London office. Flexible working available, working 2 days a week in our office.

As a Paralegal within our Policy & Disputes team, you'll dive into a diverse range of responsibilities that shape Trustpilot's legal landscape.

What you'll be doing:

• Defended Disputes Management - supporting members of the Policy & Disputes team with initial assessment and set up of new cases, gathering evidence from within the business and liaising with external lawyers in key markets including the UK, US, France, and Germany;
• Handling queries and requests from colleagues and third parties on issues relating to content on the platform, including triaging and allocation of work;
• Supporting the day-to-day operation of the Policy & Disputes team by maintaining trackers of ongoing cases and keeping our records up to date;
• Reviewing and tracking invoices against our annual budget and extracting and compiling data to support financial forecasts;
• Carrying out general litigation tasks such as creating electronic bundles, writing letters and communicating with courts and external contacts; and
• Protecting Trustpilot’s brand by preparing cease and desist letters to infringers of our Intellectual Property.

Who you are:

• You have experience working in a litigation team, whether in-house or at a law firm. Experience within an in-house legal team is beneficial, but not essential.
• You are motivated and take responsibility for your own work.
• You have a keen eye for detail and the ability to organize and manage multiple tasks efficiently, even when deadlines are pressing.
• You communicate clearly and confidently, in writing and in person
• You are always looking for ways to improve things and use your own initiative to propose solutions where you identify problems
• Collaborator with the ability to build relationships and work with stakeholders at all levels across multiple locations
• You speak and write English fluently - it’s our business language within Trustpilot.

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.