Partner Oversight Analyst

Location: Amsterdam, Netherlands

Type: Full-time 

• Are you curious, excited by experimentation and always looking for a better way of doing things?
• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?
• Do you want to have the opportunity to be a key part of the team and help enable Modulrs growth in Europe?

If so, we would love to hear from you!

Who We Are

Our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products. Find out more about us on our website and careers site.

What You’ll Do

It is a broad and complex activity which requires a strong understanding of Compliance (beyond just AML matters), the ability to build and manage client relationships, the ability to work collaboratively with many other teams within Modulr, and a mindset of curiosity and ability to understand a Partner’s business model and think about the implications of that where they are operating under Modulr’s licence. 

The role of the Partner Oversight team is to oversee the activities of these Partners, ranging from how they promote their services and deliver against Consumer Duty requirements, through to their performance of outsourced AML and financial crime controls such as KYC and Transaction Monitoring, to understanding their business plans and financial viability.  

The Partner Oversight team is made up of Partner Oversight Analysts, each of whom have a portfolio of Partners that they oversee in line with the Partner Oversight framework. Partner Oversight Analysts work closely with a range of other teams within Modulr. Partner Oversight Analysts also act as a Compliance contact point for the Partner. When there is a need for us to escalate and discuss emerging themes with a Partner, such as increasing fraud rates or transaction monitoring alerts, the Partner Oversight Analyst will co-ordinate and lead these discussions, supported by the relevant subject matter experts within Modulr. When a Partner has a request that requires compliance review, such as expanding into new markets, the Partner Oversight Analyst will manage these cases through the relevant review and approval steps within Modulr, providing updates and feedback to the Partner.   

At times, it is necessary to restrict the activities of Partners or offboard them. Partner Oversight Analysts will lead these activities, proposing restrictions where appropriate based on the performance of the Partner, including giving clarity as to what remediation is required for the restrictions to be removed. 

The role will be well suited to individuals who enjoy being client facing, analysing, and managing a broad range of risks, are deeply curious and enjoy learning and enjoy a high degree of variety within their role. Experience in the Partner Oversight function will help open a wide variety of potential career paths and is an ideal step for ambitious compliance professionals looking to accelerate their career.  

• Owning a portfolio of Partners, and deeply understanding their business model, use of Modulr’s products and services, and how those come together to fit within the regulatory framework and what risks exist as a result.
• Carry out day to day activities in line with the Partner Oversight Framework, with the objective of managing risk for Modulr and working with Partners to ensure they reach successful Compliance outcomes.
• Liaising directly with Partners through scheduled and ad hoc calls, to gain updates and insights (in line with the Partner Oversight framework and guidance) as well as to update and progress on specific topics and build the relationship. Add value to Partners through engagements with them, sharing appropriate insights and industry updates.
• Receiving and analysing MI in relation to Partners, assessing for emerging risks and trends.
• For Partners with outsourced KYC, request regular samples and carry out or oversee sample checking including dealing with any quality issues.
• Escalating Partners where there are any concerns, to ensure appropriate visibility. Where relevant, propose appropriate restrictions or offboarding steps including keeping the Partner informed on these matters.
• Supporting requests from Partners which require sign off from Modulr, such as entering new markets or adopting new products. Owning these and leading them through internal Modulr review and approval steps in a timely manner, including keeping the Partner updated throughout the process.
• Following up with Partners after initial or refresh audits, ensuring action plans are put in place to address any findings, and that these are tracked and delivered against.
• Identifying and proposing opportunities for continuous improvement in the Partner Oversight function, for example through training, tooling, and improved processes.
• Working with other internal Modulr teams to maintain a strong control environment and deliver a co-ordinated experience for our Partners. This applies across both the other Line 1 Compliance Operations teams, as well as the broader customer facing teams. Act as a central contact for Compliance matters in relation to the Parter, and a source of expertise on the activities of the Partner where required.
• Engaging in training and quality assurance activities across the team. Where possible, provide support and insights to other Partner Oversight Analysts, including sharing learnings and insights.
• Supporting internal reporting into Governance committees and regulatory updates. 

What you’ll need

• You are deeply curious, keen to embrace and understand the complexities of clients’ business models, use of Modulr products, and how these fit within the regulatory framework.
• You enjoy being directly client facing, building relationships, and working collaboratively with clients to achieve successful outcomes, whilst also being willing to handle direct conversations where clients are not delivering on their obligations.
• You have risk & compliance experience with a broad span (beyond AML), and an appetite to expand that knowledge.
• You are passionate about protecting the business, whilst also supporting rapid growth.
• You love rolling up your sleeves and doing whatever is required to achieve the goals of the compliance team and wider business.
• You are excited about the prospect of taking ownership of compliance elements of a Partner relationship, finding appropriate routes work collaboratively to achieve joint objectives, whilst also managing risk.
• You are structured and organised, able to handle the competing pressures of immediate requests alongside ongoing delivery of the Partner Oversight framework.
• You are comfortable working in a scaling business, where time is critical, and things change frequently.
• You are analytical and can assess risks and define appropriate controls based on these, communicating the links, effectiveness, and any potential gaps clearly to others.
• You have an inquisitive mind and proactive approach to problem solving and issue resolution.
• You’ve a strong interest in FinTech, risk and compliance. 

What We Offer You

• Share Options – We offer a Company Share Option Plan (CSOP), giving you the opportunity to benefit from any increase in share value in the event of a sale, merger, or flotation.
• Bonus – Our annual discretionary bonus, paid in May for the previous year, is based on both company and individual performance.
• Flexible benefits - Over €1,000 per year to use however you like (add to your pension, use for travel, etc.).
• Wellbeing app – confidential, on-demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals, with company-funded hours and top-up options available.
• Holidays - 33 days annual leave (including bank holidays) plus your birthday off.
• Learning opportunities - Our two-day onboarding program, ModStart, helps equip you for success. Learning doesn’t stop there; we’ll continue to support your development through various channels. 
• Company-Wide Events - Participate in collaborative and engaging events with colleagues across the business.
• Travel Commuting Allowance: We offer a commuting allowance to help cover the cost of traveling to our office

ModInclusion

At Modulr, we’re committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds as we believe it’s the right thing for our people, our business, and the community we operate in.

By submitting your CV, you consent to us using your personal data to assess your application, contact you, or share your CV with relevant hiring managers. You can request removal of your data at any time by emailing peopleops@modulrfinance.com - though this will withdraw you from consideration for the role.

By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance.com – but please note that this means we will no longer consider you for the role you have applied for.