OVERVIEW & JOB DESCRIPTION 

Stock Associates contribute to the success of Birch Lane by inspiring customers to embrace our Classic Style for Joyful Living. As a member of the Birch Lane team, you will embrace a culture that promotes a relentless customer focus and help guests confidently create a home where life’s magical moments  unfold.  

WHAT YOU’LL DO 

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus. 
• Manage, maintain, and monitor stock levels, receive and process merchandise, and ensure items are properly stored, and easily located for replenishment on the sales floor. 
• Support visual merchandising tasks such as maintaining the store’s visual standards, floorset, window changes, signage placement, lighting installations, basic electrical wiring, wallpapering, etc., as needed. 
• Safely unloading and organizing incoming and outgoing freight as needed. 
• Maintaining backroom standards including ticketing as needed. 
• Assist with Visual adjacencies and presentations as needed. 
• Ensure the store meets visual, replenishment, cleanliness, safety, and back-of-house standards.
• Assist customers on the sales floor as needed. 

WHAT YOU’LL NEED 

• 1+ years of retail experience; preferably in the home or furnishing space. Interior design, furniture, or  home goods experience preferred. 
• An ability to read, interpret, and execute a floorset; Experience in visual merchandising (lighting  installs, wallpapering, furniture assembly, preferred. 
• Basic electrical wiring experience preferred. 
• Passion for great customer service, operational excellence, and efficiency to meet company goals.
• Track record of thriving in a fast-paced and changing environment. 
• Strong organization, self-motivation, communication, and relationship management skills.
• An ability to handle customer escalations and demonstrate professional maturity. 

PHYSICAL REQUIREMENTS 

• While performing the duties of this job, the employee is frequently required to stand, walk, talk, and  hear. The employee frequently is required to handle or feel and reach with hands and arms. The  employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel,  crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up to 50  lbs. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 
• Ability to ascend/descend a ladder (minimum 10ft) 
• Ability to use a variety of hand-held tools,(such as, but not limited to, wire cutter, wire strippers, screwdrivers, hammer, leveler, drill). 
• Ability to use basic electrical wiring, associated with lighting installation.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.