Role OVO-View

Team: People Hub

Salary banding:  £28,000 - £32,000

Experience: Learner/Mid-level

Working pattern: Part-Time - 10 hours a week. Monday: 7 hours, Friday: 3 hours - based within any of our hubs

Reporting to: People Services Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Frontline HR Support

Top 3 qualities for this role: Customer focused, strong background in continuous improvement, communication & relationship building

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

By supporting the OVO Community, ensuring they have everything they need to be set up for success which directly contributes to their ability to effectively help our customers.

This role in a nutshell:

As a People Services Advisor, you're the ‘front of house’ of the People Team, responsible for delivering a flawless, accessible and agile service to our employees and People Leaders. Consequently, we are looking for individuals who act with an employee experience approach and take ownership in delivering end-to-end employee lifecycle processes. To ensure an interactive people experience, a digital first approach will be deployed with the use of core systems such as Workday and Jira.

You'll provide timely and accurate ‘first-line’ advice and guidance to employees and People Leaders for all People related queries. You will play a key part in ensuring that our award winning Onboarding experience is flawlessly delivered so that all new starters at OVO are set up for success. 

You're the point of escalation to triage complex and/or sensitive queries to appropriate owners (inside and outside of the People Team) and ensure the OVO community receive an accurate timely response first time every time.

Your key outcomes will be:

• Processing monthly HR Payroll
• First point of contact for Benefits and Rewards
• Maintaining relevant content and policy documents to ensure accuracy and compliance at all times
• Working across various systems such as JIRA, Enboarder, DocuSign, OneTrust Privacy Management portal and Veremark
• Being the owner and execute end-to-end transactional employee lifecycle processes
• Using People modules of Workday every day and handling queries within the Ask the People Team JIRA Service desk
• Being the change agent to coach and upskill our colleagues and People Leaders on self service, using a full suite of digital enablers
• Actively seeking opportunities to drive process and/or content improvements
• Having the ability to challenge current processes or ways of working where required to ensure business integrity and data compliance
• Continuously sharing knowledge and standard methodologies within the People Services team to improve collaboration and service delivery as a team
• Supporting ad hoc People projects where required

Systems: Workday, Jira, Enboarder, DocuSign, OneTrust Privacy Management portal and Veremark

You’ll be successful in this role if you…

• Have previous experience as a People Services delivery specialist and are comfortable using Workday and JIRA
• Processed monthly HR Payroll 
• Knowledge and understanding of our Benefits
• Have a proven background of delivering high quality service and customer orientated
• Understand we have tight KPI SLAs within People Services
• Demonstrated experience in leading on Continuous Improvement work within a team
• You're a phenomenal teammate who is proactive in achieving results and seeking improvements.

Let’s talk about what’s in it for you

We’ll pay you between £28,000 - £32,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..