Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

Client Service Team Leader

Based in Shenzhen

What’s the job?

This role is responsible for managing a team of client service specialists to provide best-in-class service to our top/VIP customers. Our top/VIP customers have different profiles and needs, demand high-standard service to resolve their issues across the whole customer journey from onboarding to payment withdrawal. This role is to ensure the team can consistently deliver such services to customers, meet all related KPIs and establish a strong connection with the customer and the sales team.

Key responsibilities:

• Manage China client service delivery team day to day operations and quality
• Manage resources planning and participate in recruitment process
• Drive operational excellence by leading and carrying initiatives to meet and exceed KPI targets
• Maintain close and strong partnership with sales team to ensure a smooth engagement with customers
• Lead and deal with all people issues, manage the overall talent development and team stability

We’re looking for:

• Motivated self-starter who can learn quickly in a fast-paced environment
• Service-oriented mindset and understand client service and operations
• Passionate and committed professional with excellent interpersonal skills
• Strong work ethic and accountability
• Great team player who cares and willing to help other colleagues
• Strong people management skills
• Strong influencing skills internally & externally
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office
• Able to work in China

Qualifications: 

• Bachelor’s degree or above
• English CET-4 level above
• Native Mandarin speaker (or close to native)
• 5 years+ working experience, with 2 years+ people management experience
• 2 years+ solid experience in client service/customer support/sales environment, dealing with top customers
• Fintech/Payment/eComs working experience is a strong plus

Check us out!Ever wondered whether that perfect combination really exists? You know, the job we always dream where we develop professionally and enjoy a fun workplace surrounded by passionate people, at a company that is really changing the world?

Payoneer empowers entrepreneurs and businesses anywhere in the world – from Cairo to California, Buenos Aires to Bangalore and Tel Aviv to Tokyo – to expand beyond their borders and grow successful, sustainable businesses. With millions of customers in over 200 countries worldwide, Payoneer connects anyone, regardless of their location or socio-economic background, with opportunities to trade globally.