About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near San Francisco, CA. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

Edwin AI is LogicMonitor’s enterprise AIOps platform, designed to help organizations detect, understand, and resolve incidents faster by reasoning across metrics, logs, topology, and change intelligence. As Edwin AI evolves toward AI-driven action and remediation, we are building enterprise-grade AI agents that integrate deeply with systems like ServiceNow to automate incident workflows with safety, reliability, and auditability.

We are seeking a Principal AI Engineer to design and build AI agents that operate across observability data and ITSM systems. This role focuses on turning AI insights into safe, deterministic actions—building systems that can enrich incidents, orchestrate workflows, and reduce MTTR in large-scale, multi-tenant enterprise environments. This is a hands-on senior individual contributor role with high ownership and technical authority.

Here's a closer look at this key role:

• Design and implement AI agents within Edwin AI that reason over metrics, logs, topology, and change data
• Build and operate deep integrations with ServiceNow (Incidents, Problems, Changes, CMDB)
• Translate observability insights and RCA outputs into ServiceNow-native actions and workflows
• Implement event-driven, asynchronous pipelines for long-running and approval-based actions
• Define and enforce guardrails, validation, auditability, and human-in-the-loop controls for AI actions
• Ensure enterprise standards for security, reliability, and tenant isolation
• Partner with Product, Platform, and Observability teams to shape Edwin AI agent capabilities
• Provide technical leadership and mentorship on agentic AI system design

What You'll Need:

• 8+ years of backend or platform engineering experience
• Proven experience building distributed, microservices-based systems at scale
• Hands-on experience integrating with ServiceNow or enterprise ITSM platforms
• Production experience building AI agents or LLM-powered systems that invoke tools or workflows
• Experience with AIOps, observability platforms, or cloud management systems
• Experience building AI systems that trigger real operational actions
• Familiarity with Model Context Protocol (MCP) or equivalent agent-tool architectures
• Strong proficiency in Java and/or Python
• Experience with Kubernetes, containers, and cloud-native systems
• Deep understanding of async execution, retries, idempotency, and failure handling
• Experience designing audit-safe, compliance-friendly enterprise automation

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 03/05/26

LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Work Authorization:At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.

The Base Salary range for this role is:$215,160—$268,950 USD

                                               

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.