Role OVO-View

Team: Experience Design

Salary banding: 75k - 90k 

Experience: Expert

Working pattern: Full-Time

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Operations, Collaboration, Community

Top 3 qualities for this role: Influential, Proactive, Resilient

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The UX team are the DNA that exists to connect our customers, business and brand. We play a pivotal role in helping and supporting our customers on our Zero Carbon journey by crafting experiences that power the movement today and lead the path to the future. 

This role in a nutshell:

We’re looking for a Principal Design Ops Manager to join our Experience Design (XD) team and lead operational excellence across Product Design, Content Design, UX Research, and Service Design. With a growing team of 60+ design professionals, this senior role is critical to ensuring we collaborate seamlessly, execute with impact, and consistently deliver value.

What you’ll do

You’ll partner closely with the XD Leadership Team and stakeholders across the business to scale our people, processes, and impact. Your key responsibilities will include:

Strategy & Processes

• Collaborate with the XD Leadership team to optimise and scale our people processes and ways of working.
• Standardise and promote OVO’s end-to-end design and research processes, ensuring consistency and quality across all teams.
• Introduce and implement metrics to measure design quality and track the impact of our work over time.

Community & Collaboration

• Foster a sense of community within the XD team through events, workshops, and engagement initiatives that keep everyone connected, informed, and inspired.
• Partner with cross-functional teams (e.g., Product Management, Creative Studio, Brand) to build strong relationships and enhance collaboration.
• Mentor and support XD team members, helping them navigate the organisation and succeed in their roles.

Team Enablement

• Develop and implement onboarding practices that set up new team members for success.
• Partner with design leadership to establish learning and development programmes, supporting growth across the team.
• Build career development tools and standardise approaches to talent growth within the XD community.

Visibility & Impact

• Create and manage communication plans to increase the visibility, value, and impact of XD across the organisation.
• Define and champion the use of design signals and metrics to demonstrate the impact of the team’s work.
• Leverage tools like Jira, Confluence, Miro, and Figma to ensure smooth workflows and address operational gaps.

You’ll be successful in this role if you…

Experience:

• Have a proven track record in leading Design Operations. Bonus points if you’ve been a designer, researcher, or creative in the past.

Skills:

• Are insanely structured, and can bring a sense of order with exceptional organisational abilities with a knack for simplifying complexity.
• Are highly proficient in collaboration and work management tools (e.g., Jira, Confluence, Miro, Figma).
• Have expertise in scaling teams and fostering culture within creative or design-led environments.

Attributes:

• Are resilient and resourceful, able to navigate and drive change in adversity.
• Are a natural communicator who can engage stakeholders at all levels.
• Are Passionate about design, product, and customer outcomes, with a focus on delivering measurable impact.

You won’t like this role if you…

• Prefer not to take the lead, voice ideas, or confidently navigate complex or challenging situations.
• Feel uneasy with ambiguity, change, or managing conflicting priorities.
• Prefer working quietly in the background rather than actively engaging with people and driving conversations.
• Depend on having a large Design Operations team to support you.

Let’s talk about what’s in it for you

We’ll pay you between £75-90k depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..