See yourself at Twilio

Join the team as Twilio’s next Principal Engineer in our Trust and Compliance Engineering team

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build solutions that prevent fraud and abuse, ensuring that Twilio is the leader in trusted communications. A successful candidate will be a self-starter, embody a growth mindset, and collaborate effectively.

The platform built by the Antiabuse Intelligence team is used to capture the right set of data from multiple systems in Twilio to ensure the information extracted is used effectively to keep our customers safe. The platform helps in making sure that we are able to detect and control account takeovers, fraud, spam and phishing in our email and messaging traffic, along with providing the necessary tooling to automate customer safety, ensuring they trust their data with Twilio and for internal users to make decisions quickly to safeguard our customers. This is extended by building solutions that makes the system compliant with different regulations in the markets Twilio operates in.

Responsibilities

In this role, you’ll:

• Work with a small and collaborative team, whiteboarding ideas, building microservices used to protect Twilio and its customers, as well save significant revenue loss while contributing to customer engagement and consumer trust.
• Work on backend development of the Antiabuse platform.
• Write unit tests and functional tests in a continuous delivery environment.
• Manage highly critical risk platform tools and vendor applications in the cloud.
• Own reliability for the team’s services and participate in an on-call rotation.
• Adapt to prioritizing multiple issues in a high-pressure environment.
• Understand complex architectures and be comfortable working with multiple teams.
• Conduct performance analysis, capacity management and troubleshoot large scale distributed systems.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Masters or Bachelors degree or equivalent experience
• 10+ years of experience in any programming language
• 2+ years of experience developing highly-available microservices in Go leveraging Goroutines
• Experience developing products on AWS using an Infrastructure as Code tool like Terraform
• Experience in deploying workloads on Kubernetes
• Hands-on experience with NoSQL databases and caches like Redis
• At least 2 years of experience as a Technical Lead
• Experience automating CI/CD pipelines
• Basic knowledge of the Network stack and differences between L4 and L7

Desired:

• Experience developing gRPC APIs.
• Experience with Event Driven Architectures based on consumer/producer brokers such as Kafka, Amazon MQ, Kinesis, SNS/SQS
• Excellent problem solving, critical thinking, and communication skills across different time zones
• Expertise in configuration management for deploying, configuring, and managing servers and systems.
• Strong belief in automation over toil.

Location

 This role works remotely from any of these locations - India - Karnataka/Telangana/Tamil Nadu/Delhi/Maharashtra locations. 

Approximately <5%  travel is anticipated.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.