Principal Technical Program Manager, Operations
BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
- For ten straight years, Gartner has named Pure a leader in the Magic Quadrant
- Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
- Industry analysts and press applaud Pure’s leadership across these dimensions
- And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE...
As a Technical Program Manager (TPM) for Product and Engineering Operations, you’ll optimize the Portworx R&D org execution success by owning simple, yet effective operational practices and processes from collaborative definition to successful adoption, automation and measurement.
You will play a key role in evolving Portworx Product and Engineering operations to effectively optimize the business processes, systems and tools the organization uses to manage and deliver against top business OKRs.
To achieve that you will collaborate closely with leaders in Product and Engineering, as well as with your counterparts in other BUs within the Product Business Group (PBG) at PURE. You will hold the tension between giving individual functions the space to maximize their autonomy while ensuring alignment with how Portwork product teams effectively and efficiently operate overall.
Within Product and Engineering you will continuously evolve practices and processes to match Portworx team needs, from quarterly execution planning to ad hoc reprioritization. All while driving adoption of our operations through automation, simplicity and effectiveness.
You will collaborate closely with the Customer Experience operations team to ensure that practices and processes go hand in hand from first customer contact to continuous product support.
As part of the overall TPM team, you will also collaborate closely with your peers to evolve TPM practices and processes, enabling successful deliveries to our customers and partners at scale.
- Collaborate with cross-functional stakeholders to define and evolve simple yet effective Product and Engineering processes and practices (e.g. quarterly roadmap planning, feature lifecycle, release management, ORK tracking, quarterly operational reviews)
- Optimize use of R&D tools and automation for streamlined reporting and metrics tracking; Power BI, JIRA, Confluence, etc.
- Facilitate alignment between functions to maximize their autonomy while ensuring the sum of practices and processes optimize Portworx needs overall
- Motivate by creating clarity. For example, manage change by creating clarity on: Why is a change needed? How did we decide on the change? What is changing?
- Guide the team to follow established practices and processes - collect feedback to evolve our operations to successfully deliver at scale
- Drive regular leadership updates and proactively raise flags where leadership guidance is needed
- Lead programs and drive initiatives to enhance business process operations across the R&D organization
RESPONSIBILITIES
- Collaborate with cross-functional stakeholders to define and evolve simple yet effective Product and Engineering processes and practices (e.g. quarterly roadmap planning, feature lifecycle, release management, ORK tracking, quarterly operational reviews)
- Optimize use of R&D tools and automation for streamlined reporting and metrics tracking; Power BI, JIRA, Confluence, etc.
- Facilitate alignment between functions to maximize their autonomy while ensuring the sum of practices and processes optimize Portworx needs overall
- Motivate by creating clarity. For example, manage change by creating clarity on: Why is a change needed? How did we decide on the change? What is changing?
- Guide the team to follow established practices and processes - collect feedback to evolve our operations to successfully deliver at scale
- Drive regular leadership updates and proactively raise flags where leadership guidance is needed
- Lead programs and drive initiatives to enhance business process operations across the R&D organization
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- 10+ years of a strong, proven track record in one or more of the following disciplines: Business Process Operations, Portfolio, Program and Project Management / New Product Introduction / Product Operations in a commercial enterprise software development & delivery organization
- Proven track record of designing systems, processes, workflows, templates, tools and automation to manage software development and delivery
- Strength in identifying risks and balancing trade-offs in a wide range of practices and processes throughout the entire SDLC
- Experience in establishing and applying agile product and engineering development and management methodology (Scrum, Kanban, SAFe etc) and comfortable adapting and leveraging these in ambiguous settings with shifting priorities
- Strength in facilitating alignment of competing needs and constraints by leveraging critical thinking, e.g. keeping right level of Operations when delivering complex products on ambitious timelines
- Experienced in managing Product and Engineering Operations from start to end (incl. collaborative definition, change/adoption management, stakeholder management)
- Concise and clear communicator, especially when documenting and introducing new practices and processes
- Bachelor's degree in a technical field or equivalent industry experience.
- SME in Confluence, minimum 2+ years hands on JIRA Cloud Administration experience
- Experience in evolving a wide range of practices and processes for Product and Engineering teams responsible for enterprise software development and release from start-ups to established corporations
- As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.
- You will be based in Santa Clara, CA. As this is an office-centric role, you are expected to be present in the office for 4 days a week. As outlined in Pure's Hybrid Work Policy, there will be variations over periods of time, depending on business need.
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
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DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.