At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

As part of our Community Safety team, you’ll play a vital role in shaping experiences that make transportation safer and more trusted for everyone who uses Lyft. We’re looking for a Product Designer who is passionate about designing with care and intent — someone who can help define, build, and scale features that drive trust, protect our community, and prioritize both the physical and psychological safety of our riders and drivers.

This role sits at the intersection of product innovation, cross-functional collaboration, and real-world impact. You’ll bring a customer-centric and systems-thinking mindset to a complex and evolving space, working across the entire Lyft ecosystem to deliver thoughtful, human-centered design solutions.

From early concepting through launch, you’ll apply your strengths in interaction, visual, service, and product design to deliver safety experiences that resonate deeply with riders and drivers. Your work will ensure our offerings are not only effective but also intuitive, empowering, and aligned with Lyft’s values.

You’ll collaborate closely with partners in product, engineering, legal, data science, research, and operations to support critical safety initiatives — designing interactions that are as seamless as they are meaningful, and ensuring Lyft continues to foster a safe, trusted environment for its community.

Responsibilities

• Ground design decisions in research insights, user data, and analytics to ensure solutions are human-centered and maintain a clear line of sight toward impact.
• Use systems-thinking and narrative-driven approaches to explore, iterate, and deliver creative, feasible solutions that align with the roadmap and enhance safety features.
• Prioritize solutions that meet customer needs, drive strategic value, and align with Lyft’s Community Safety vision and mission.
• Design cohesive experiences across all customer touchpoints, ensuring consistency and clarity across the Safety ecosystem.
• Produce high-quality wireframes, mockups, user journeys, build-ready designs, and interactive prototypes that align with Lyft’s design standards.
• Collaborate closely with product and engineering peers to ideate, iterate, and launch impactful features.
• Partner horizontally across functions and teams to ensure Safety experiences are intuitive, seamless, and integrated throughout the broader Lyft platform.
• Present work with clear rationale to foster peer and stakeholder alignment and a strong, collaborative design culture.
• Contribute ideas that inspire both the design team and cross-functional partners, driving innovation and shared vision.

Experience

• 4+ years of experience working in UX, UI, HCI related field with experience working on mobile
• Experience designing on multiple platforms (iOS, Android, Mobile web, Desktop, etc)
• Strong systems thinking abilities, understanding how different parts of an experience interact and contribute to a cohesive product
• Comfortable applying product and systems thinking in horizontal team environments– experience or interest in multi-customer ecosystems as a plus
• Excellent oral and written communication skills
• Highly proficient with design tools (Figma, Photoshop, Illustrator, etc.)
• Strong proficiency with interactive prototyping tools (Framer, Principle, Origami, etc.)
• Excellence and meticulousness in design craft
• Ability to work with a low-ego, highly collaborative, cross-functional team
• Excited about working proactively in a fast-paced, dynamic environment
• Familiarity with Agile methodologies and best practices

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.  Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.  Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108,000 - 130,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.