About the Role

At SumUp, we're on a mission to bring merchants and consumers closer together and help local communities thrive. With SumUp Pay, we're building a rewarding banking experience that connects people to the small businesses they love while enabling free transactions for our merchants.

SumUp Pay helps consumers manage their money with ease and get more from everyday spending. It strengthens the connection between consumers and merchants, creating value for both and supporting the growth of local businesses.

This role is a high-impact, key position that will challenge you to work at a quick pace and tackle a wide variety of topics and opportunities on a global scale. You will use your strategic thinking and original mindset, as well as immense drive, to help strategise and innovate within the Consumer Tribe, which is responsible for building and growing SumUp Pay and closing the loop between consumers and merchants while collaborating with the rest of the organisation.

What you’ll do

• Line manage and coach a high-performing, multidisciplinary team of Senior Product Managers, Product Designers, and Operations specialists. You will conduct regular 1:1s, set clear goals, and execute career development plans to foster a culture of excellence and improve team capability.
• Translate high-level strategy into actionable product initiatives and drive roadmap execution across a diverse portfolio of consumer products, from loyalty solutions to digital banking services. You will build and own the mid-term roadmap for these areas.
• Ruthlessly prioritise and balance the needs of multiple teams and stakeholders to drive impact. While providing strategic guidance across the portfolio, you will directly lead one product squad with hands-on product management responsibilities to deliver key foundational features and innovative new services.
• Champion operational excellence by scaling product delivery processes to handle rapid growth, reduce bottlenecks, and improve time-to-market for key initiatives.
• Serve as a passionate advocate for the consumer mission, successfully representing the team and its strategy in global product forums and leadership meetings. You will collaborate closely with a cross-functional team, including engineering, design, marketing, compliance, and other key stakeholders.

You’ll be great for this position if

• You have extensive Product Management experience, including a proven track record in a leadership capacity within a global, fast-paced scale-up environment.
• Your experience is rooted in building and scaling consumer-facing digital products.
• You are an experienced and mature people leader, skilled in managing and coaching senior, multidisciplinary teams to achieve their best work.
• You possess a strong business sense and are adept at using data and customer insights to find opportunities, create value, and drive towards product-market fit.
• You have a track record of managing highly effective, agile teams with a strong focus on delivery and are skilled at ruthlessly prioritising in a complex environment.
• You are a self-assured communicator and a feedback champion, with expertise in achieving success and buy-in through influence and strong stakeholder management.
• You’re fluent in English, both spoken and written. Additional European languages are a plus.

• Opportunity to work with a truly global, multicultural team from our central Covent Garden location, wrapped in historic charm and modern flair. This involves an office-first setup.
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• Enrolment onto our VSOP program: you will own a stake in SumUp’s future success.
• Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves.
• Health matters: Vitality health cover, including optical and dental.
• Life made easier: salary-sacrifice commuter benefits via Gogeta.
• Financial security: retirement scheme (SumUp matches 7% when you contribute 5%).
• Peace of mind: life insurance from MetLife for 2× your salary.
• Break4me: 1-month sabbatical after 3 years of service.
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing a vast set of simple and affordable business tools to help them start, run, and grow their businesses. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster an inclusivity and continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.

Explore career opportunities with us and join a team driven by collaboration, innovation, and a shared vision of creating a world where everyone can build a thriving business. Discover more about our vibrant and inclusive work culture and how we work on our careers website, and follow our journey on LinkedIn and Instagram.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.