About Pantheon

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT, and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud-native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

Pantheon’s core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!

The Role

As a Product Manager II for our User Management squad, you will define the strategy and roadmap for customer onboarding and activation, among other areas. You will combine your interests in customer experience and funnel optimization to make effective, data-driven decisions to drive growth in our customer base and their engagement in our platform. You’ll partner with a team of engineers, designers, researchers, analysts, and program managers to execute on your vision, while also building relationships across the organization to deliver on customer needs as well as internal stakeholder needs.

Responsibilities

• Help drive growth of our self-service customer-base through data-driven optimization of onboarding and activation experiences. Partner with other squads to build the best customer lifecycle experience, ensuring a smooth handoff from activation to retention
• Work cross-functionally with engineering and design for daily execution, as well as other teams like marketing, security, and support to ensure effective development and execution of your roadmap
• Own the life cycle for your space: product research, market research, competitive analysis, positioning, roadmap development, requirements development, iterative product development, and product launch
• Translate product strategy into detailed requirements for prototyping, technical design, with design and engineering
• Partner with your engineering manager and team to prioritize work, refine the backlog, define requirements and acceptance criteria
• Closely collaborate with internal teams to ensure impactful product launches and successful long-term adoption
• Define, track, and analyze success metrics
• Work in an agile environment with defined sprints

What you Bring to the Table

• 3+ years of proven experience in Product Management in SaaS/Product companies
• A passion for growth (bonus if you bring experience), delivering on improvements to AARRR metrics, specifically in acquisition and activation
• Broad experience crafting and supporting a long-term vision while delivering iteratively to validate your vision
• Demonstrated ability to use qualitative and quantitative data sources to inform decision-making
• Skills in collaborating with other teams to build consensus and alignment across the organization
• Deep knowledge in coordinating and prioritizing competing time demands
• Excellent ability to convey vision, roadmap, and requirements at all levels of the organization
• Resourcefulness with a strong sense of accountability

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Paid Time Off (PTO), Paid Sick Leave (PSL) and 11 Paid Company Holidays
• Full medical coverage (Extended health care, dental, vision)
• Top-of-line equipment
• In-office workspace (Vancouver, BC Canada) 
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

The Canadian base salary range for this position is between 108,000- 120,000 CAD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

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