About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

LogicMonitor is seeking a strategic, experienced, and proactive leader to drive the evolution of our Professional Services (PS) offerings. In this role, you'll partner with CX leadership to develop and scale best-in-class services that deliver measurable customer value, resolve key challenges, and drive platform adoption.

You will help define what it means to be a trusted partner — designing strategic enablement programs, building new service offerings, and coaching internal teams through complex customer scenarios. Success in this role requires a challenging mindset, strong cross-functional collaboration, and an in-depth understanding of how services contribute to long-term customer growth and operational excellence.

This person will report to the Senior Director of Customer Experience at LogicMonitor and be located near one of LogicMonitor's offices.

Here's a closer look at this key role:

• Proactively partner with Professional Services leadership to ensure PS team members are equipped to drive customer growth and product adoption through strategically aligned new and existing offerings.

• Leverage in-depth metrics and customer feedback to develop, refine, and evolve PS offerings; identify gaps in available data and proactively address them to inform decisions.

• Collaborate with the data analytics team to provide strategic guidance on reporting and analytical needs that influence business outcomes.

• Support global leaders in developing challenging and forward-thinking internal and external initiatives that align with CX goals.

• Increase team performance and subject matter expertise through coaching, proactive enablement, and best practice sharing.

• Mentor and guide team members to overcome risks, blockers, and ensure projects remain strategically aligned to team and organizational goals.

• Formulate strategic execution plans grounded in an in-depth understanding of the business, audience needs, and levers for customer growth.

• Promote delivery consistency across PS projects through structured enablement programs and learning sessions.

• Align cross-functionally with Product, CTA, and Enablement teams to communicate needs and share best practices for onboarding PS teams to new products and features.

• Lead and manage internal communications to ensure visibility, alignment, and knowledge sharing across the team.

• Own the end-to-end PS QBR process — including data analysis, feedback synthesis, and support in developing strategic presentations for the VP of PS.

• Own and drive the PS V2M2 process and recurring strategic reporting, applying an experienced lens to ensure alignment, impact, and continuous improvement

• 6+ years of experienced, hands-on leadership in a NOC or Operations Center environment, applying best practices such as ITIL to drive scalable outcomes.

• Proven ability to deliver strategically aligned, in-depth solutions through data analysis, root cause identification, and proactive problem-solving.

• Experienced facilitator and mentor, skilled in enabling technical professionals and driving adoption of best practices across challenging environments.

• Strong communication skills with the ability to engage and influence both technical and non-technical audiences, including senior leadership.

• Professional Services experience is a must, ideally with LogicMonitor or ITIM platforms; admin-level LM experience is highly desirable.

• Comfortable challenging the status quo and driving innovation by presenting strategic recommendations and alternative solutions.

• Adaptable, proactive team player who thrives in dynamic environments and responds quickly to evolving customer and business priorities.

• Demonstrated ability to think outside the box and work independently or collaboratively with strategic, cross-functional teams.

• Experience using AI tools to enhance productivity, innovation, or problem-solving.

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Anticipated Application Close Date: 10/27/2025

LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.

Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.