About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is looking for a Publisher Account Coordinator to join our team in Sydney. Your focus will be supporting our Partner Development team in Australia in servicing our publisher clients. You will be a crucial member of our service team, ensuring that Index exceeds the publisher’s expectations by providing excellence in customer service to our partners.

What we’re looking for:

• Communication: Ability to communicate effectively with purpose and clarity. A confident communicator who can build rapport with key stakeholders easily
• Planning and Organisation: Plans and organizes work to achieve service priorities. Demonstrated competency in time management and task priority, with the ability to manage multiple initiatives at the same time and work to deadlines
• Growth Mindset: Able to identify and solve problems to deliver customer needs with quality and value. Leaning into ways to improve processes and create efficiencies

Here’s what you’ll be doing:

• Assist the Partner Development team members in supporting account development across our top tier publisher clients
• Provide support to our clients through the full life-cycle of the account including new account onboarding, issue resolution, ongoing relationship management, yield optimisation
• Daily account health and performance trend monitoring
• Perform various operational and administrative tasks across accounts, as well as preparing presentation materials and building reports
• Liaise with various stakeholders externally at our publishers and cross-functionally within Index, operating as a critical node in managing tasks and projects
• Track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally
• Maintain Salesforce and other internal systems, ensuring that all account information is accurate and up-to-date
• As you learn our business we will look to you, to help identify actionable insights and new opportunities for our partners, as well as troubleshoot account performance  
• Contribute to our culture of learning and growth at Index Exchange by participating in regular knowledge sharing sessions

Here’s what you need:

• 1-3+ years of experience in a customer service role
• BA/BS Degree from an accredited university, preferably in a business, marketing, communications or computer related field
• Strong time-management and organisation skills
• Excellent communication skills
• Ability to work independently and to be responsible, enthusiastic, proactive and self-motivated
• Strong attention to detail and professional work ethic
• Proficient in all Microsoft Office programs
• Prior experience in the advertising and ad technology fields is a plus

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans for you and your dependents  
• Salary: $65,000 + Super 
• Hybrid Work Schedule: Enjoy the flexibility of working from home on Mondays and Fridays, while collaborating in the office on Tuesdays, Wednesdays, and Thursdays.
• Paid time off, health days, and personal obligation days plus flexible work schedules  
• Equity packages  
• Generous parental leave available to birthing, non-birthing, and adoptive parents  
• Annual well-being allowance plus fitness discounts and group wellness activities    
• Commuter benefits and discounts, where available  
• Employee assistance program  
• Mental health first aid program that provides an in-the-moment point of contact and reassurance  
• One day of volunteer time off per year and a donation-matching program  
• Bi-weekly town halls and regular community-led team events  
• Multiple resources and programming to support continuous learning
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here 

Notification 

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers. 

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process. 

We remain dedicated to resolving this matter and we appreciate your support. 

Equal employment opportunity 

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you. 

Accessibility for applicants with disabilities  

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.  

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process. 

Index Everywhere, Index Anywhere 

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.  

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