Quality Engineering Manager

About Qualtrics

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

 

Why We Have This Role Qualtrics is seeking a Quality Engineering Manager to join our growing Engineering function in our Mexico City office. If you have a Bachelor’s degree, have 5+ years of engineering/testing experience, and want work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

 

How You’ll Grow

Our Quality Engineering organization’s mission is to build a quality culture championing a delightful customer experience while enabling teams to efficiently bring high quality software to all markets. We do this by engaging early to ensure customer use cases are tested AND fully automated.  We also automate the release process to save human effort, reduce mistakes, and speed overall delivery. Our environment uses primarily Selenium, Java, JavaScript, TypeScript, Node.js, Jira, TestRail, Python, Jenkins, Nomad and Docker. In our collaborative culture, you find plenty of opportunities to improve the quality of our software.

How You’ll Find Success

• Establish team metrics for measurement of quality and operational excellence and a consistent, regular process for assessment and improvement
• Show strong business and technical discernment that will accelerate time to market of releases, while incrementally moving our services towards the long term vision
• Raise the bar on technical perfection, show thought leadership, and communicate well to different audiences

Things You’ll Do 

• Be responsible for mentoring and developing engineers
• Lead the end to end ownership of a Quality Engineering (QA) team, including setting the technical vision for developing test frameworks and automation for our systems
• Build and lead SDETs and STEs that are responsible for developing and maintaining software for testing our product
• Lead the end to end ownership of a Quality Engineering (QA) team, including setting the technical vision for developing test frameworks and automation for our systems
• Build and lead SDETs and STEs that are responsible for developing and maintaining software for testing our product
• Analytical skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program work
• Presentation and written interpersonal skills are important, as is the ability to build partnerships across distributed offices

What We’re Looking For On Your Resume

• Bachelor's degree and/or Master's degree in Computer Science or related
• A minimum of 5 years of management experience
• A minimum of 5 years of relevant testing experience
• 2+ years professional coding experience in a programming language like C#, or C++, knowledge of Java, JavaScript or Python preferred.
• 1+ years professional experience building test automation frameworks and tools from scratch
• Proficiency with a broad range of data structures, algorithms, and design patterns; knowing when it's appropriate to use them (and when it is not).
• Experience in testing high-performance, highly-available and scalable distributed systems

What You Should Know About This Team  Our team is a collection of deeply passionate engineers who are riding the groundbreaking of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every single day. We design tools that make sophisticated research simple. Our environment is primarily Java, Scala, C++, Go, JavaScript, Angular.JS, D3/C3, Node.js, MySQL NoSQL (MongoDB), AWS, Python, PHP, and Docker. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing. Our Team’s Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours.
• We take pride in our offices design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
• On top of standard benefits package (medical, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.