About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

As the Renewals Manager, you will be instrumental in driving in-quarter renewals/SaaS contracts while working in tandem with the Customer Success and Sales teams, ensuring timely delivery of quotes to the customer as well as securing PO and signature from customers and channel partners. Make your mark cultivating opportunities within your customer base and working with sales to close these opportunities efficiently.  As a member of the Customer Success team, it is key you are able to understand the software sales cycle and procurement processes to be successful.

Here's a closer look at this key role:

• Track an accurate renewal/SaaS list by quarter, account, rep and territory.
• Prepare and send renewal quotes to customers.
• Weekly follow-up on deals, negotiation, closing.
• Track all quotes and emails in Salesforce.com.
• Ensure Purchase Orders/Contracts are processed before previous contract expires.
• Work closely with LogicMonitor Finance and legal teams to ensure timely completion and closure of contracts.
• Forecast renewals on a weekly basis with the Customer Success leadership.
• Forecast risk/churn on a weekly basis to ensure accurate forecasting for the business.
• Build trust and relationships with our customers
• Proactively identify customer dependencies, keeping ahead of potential blockers and driving renewals to on-time closure
• Dig in with customers to identify an areas of growth potential
• Work with sales to support any potential growth deals
• Forecast growth opportunities on a weekly basis
• Price out and quote growth opportunities
• Close and deliver on growth deals
• Achieve established retention goals

• Bachelor's Degree required
• 2+ years of quoting and negotiation experience
• 1-2 years of software renewals experience preferred
• Demonstrated ability to follow and improve processes in dynamic environments
• Experience with high volume account management - Process oriented with strong attention to detail, effective organizational, multi-tasking and time management skills
• Proficiency in Salesforce or similar CRM tools
• Ability to grasp and navigate business practices related to Sales and Customer Success
• Quoting experience and strong numeracy skills
• Experience working with technical customer personas

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 8/26/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. The base salary range displayed on the job posting reflects the minimum and maximum range for new hires. The actual base salary offered will be determined by work location and additional factors, including education, experience, interviews, job-related skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as a variable compensation plan, an equity program for all full time employees, 401K matching, and other rewards. For more information on our benefits, see our careers page.