About HashiCorp

HashiCorp is a fast-growing startup that solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications for their business.

As a Resident Solutions Engineer at HashiCorp, you will work with a high-performing team dedicated to the long-term success of our customers. Combine your hands-on expertise in managing and automating large, complex systems with a passion for continuous improvement to implement, integrate, and operate our HashiCorp products for our strategic customers. The  Resident Solutions Engineer will work directly with our Resident Solutions Architects, Sales Engineers, and customers to execute activities that enable our customers to have sustainable growth and success with our products as part of their cloud transformation journey.

The typical Resident Solutions Engineer's responsibilities will include hands-on development efforts to deploy, manage, and validate HashiCorp tools, as well as integrate third-party systems with those tools. Candidates must be motivated to self-manage project priorities, deadlines, and deliverables.

An ideal Staff RSE candidate will have 6-8 years of experience working on platform development or SRE teams and direct hands-on experience with infrastructure automation and configuration management solutions, mentorship or team-lead experience, and a proven track record for driving complex projects to successful delivery, and requires no supervision to prioritize and deliver multiple effective projects on time.

• Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.

• Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account.

• Design, implementation, and management of HashiCorp enterprise solutions.

• Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.

• Creation of support documentation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.

• Assist in the application or execution of software patches and upgrades for HashiCorp enterprise solutions in non-production environments.

• Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.

• Execute specific tasks throughout our customer’s cloud transformation journey as it relates to the HashiCorp product suite.

• Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.

• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.

• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.

• Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.

• Be cognizant of and effectively communicate the business value of the HashiCorp product suite to customers.

• Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.

• Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the Cloud Operating Model as part of their cloud transformation journey.

• Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.

• Be subject to additional background checks and screening performed by the customer.

• Intermediate experience with Terraform including an understanding of the deployment workflow and module development.

• Working proficiency with one or more of the tools in the HashiCorp product suite.

• 4-7 years experience managing Linux/container environments.

• Intermediate understanding of system/service monitoring, observability, and alerting.

• Intermediate understanding of managing shared, multi-tenant services.

• Intermediate understanding of managing public cloud infrastructure.

• Intermediate understanding of industry-standard configuration management tools.

• Deep understanding of software development lifecycle.

• Intermediate understanding of security and compliance requirements for shared services.

• The ability to work well in group environments and independently.

• A proven track record of assisting with or leading cloud transformation at one or more organizations.

• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.

• The ability to work independently, executing on a provided roadmap.

• The ability to explain complex technical topics in simple terms.

• Experience as a technical lead on a platform engineering/SRE team is a plus.