Retail Engagement Associate Part-Time - Wayfair Stores

Location: Wilmette, IL

The pay for this position is $17/hr

Brief Overview of Position 

Wayfair is looking for motivated individuals to join our sales/customer focus team who are passionate and relentlessly focused on boosting sales, building personalized connections, and creating an environment that invites and inspires our customers. This role involves supporting customers throughout their entire journey at Wayfair, from engaging with them on the sales floor and handling product inquiries to processing orders and returns, resolving issues, and collaborating closely with leadership to implement continuous improvement initiatives.

Essential Functions 

• Engage and connect with customers and drive sales by asking thoughtful questions to understand their needs and style, guiding them through their questions, and providing the best options for their homes.
• Become an expert of Wayfair products and services to help guide customers through their questions & provide product options both in store and online through our endless aisle and store application.
• Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App or through a Quote.
• Collaborate effectively in all operational aspects of the store, including but not limited to: assist customers with carry outs & in-store pickup processes, cancellations, cart retrieval, processing new products, floor sets, replenishment, backfill substitutions, and general upkeep of the store such as recovery, dusting and sweeping.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, and operations.

Experience Qualifications

• 6+ months of retail sales experience (preferably in a design related environment). Interior design, specialty sales experience a plus

Skills and Abilities 

• Ability to work a flexible schedule, including nights, weekends, and holidays. (Required)
• Strong technical acumen to learn necessary software and hardware; proficiency in operating & navigating mobile applications, handheld tablets, inventory devices and POS systems. (Required)
• Strong sales, organization, self-motivation, communication and relationship management skills.
• Possess excellent time management, multi-tasking, and organizational skills, with attention to detail and accuracy. 

Physical Demands 

• Stationary Position - Constantly
• Move/Traverse - Constantly
• Stationary Position/Seated - Rarely
• Transport/Lifting - Occasionally (50lbs)
• Transport/Carrying - Occasionally (50lbs)
• Exerting Force/Pushing - Occasionally (50lbs)
• Exerting Force/Pulling - Occasionally (50lbs)
• Ascend/Descend - Occasionally (50lbs)
• Balancing - Occasionally
• Position Self/Stooping - Frequently
• Position Self/Kneeling - Frequently
• Position Self/Crouching - Frequently
• Position Self/Crawling - Occasionally
• Reaching - Occasionally
• Handling - Constantly
• Grasping - Constantly
• Feeling - Constantly
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions - Frequently
• Coordination - Frequently

Working Environment 

• Extreme cold - Rarely 
• Extreme heat - Rarely  
• Humidity - Rarely  
• Wet - Rarely 
• Noise - Occasionally 
• Hazards - Rarely  
• Temperature Change - Rarely 
• Atmospheric Conditions - Rarely  
• Vibration - Rarely 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.