Who we are: 

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.We are seeking a dedicated Sales Support Specialist that can join the RevOps team to provide exceptional user support and enable seamless sales operations, by ensuring inquiries are promptly addressed, and that they are fully supported from onboarding throughout their journey.If you excel at resolving user queries, supporting sales teams, and ensuring efficient sales processes, we want to hear from you.

What you’ll be doing in this position:

• Collaborate with cross-functional teams to support readiness of sales operation processes and tools, including users onboarding/off-boarding, preparation for product launches, catalogs maintenance, and others
• Configure user accesses and sales tools, ensuring they are ready for onboarding and maintained post-onboarding
• Create hardware re-stock orders for field sales agents and monitor their inventory levels
• Create invoices for representatives’ payment completion
• Support queries related to customer fees and representatives commissions calculations. Update rates as necessary and coordinate data accuracy investigations
• Handle user queries and issues, reduce response times, and improve user satisfaction
• Investigate issues flagged by users, troubleshoot if possible, or refer to the appropriate teams, ensuring timely and effective resolution
• Ensure adoption of best practices by auditing user processes and ways of working and identify inefficiencies and areas for improvement in sales operations
• Develop and update a comprehensive knowledge base and self-service resources for users

You’ll be great for this position if you have:

• 2+ years of experience in customer or internal user support, ideally in a company with over 100 users
• Ability to convey technical information in a user-friendly manner, both verbally and in written communication
• Proficiency in identifying, analyzing, and resolving issues efficiently, either independently or by collaborating with relevant teams
• Experience in analyzing trends and patterns in user inquiries to proactively identify areas for improvement
• Experience working with technical teams to define specifications and follow up on developments
• Experience in documenting processes, FAQs, and troubleshooting guides to facilitate user support and enhance team knowledge
• Sales exposure (inbound, outbound, or field sales)
• Fluent business English; Italian, French or German is a plus
• Strong interpersonal skills to effectively communicate with users, understand their requirements, and provide clear instructions and support
• Strong attention to detail
• Capacity to quickly learn new processes
• Reliability as a team member
• Knowledge of Salesforce or other CRMs/business systems is a plus

Why you should join SumUp:

• We’re a truly global team of 3000+ people from 60+ countries, spread across 3 continents.
• A great work culture, small team, large impact
• Restaurant Ticket
• Subzide public transport ticket (50%)
• Break4me
• Learning Budget

This is an on-site a job 

About SumUp:

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.