Who We Are

Wayfair is a platform focused on the $800B+ home goods market. We bring together suppliers and customers by leveraging our technology and services to create market-leading experiences for both. 

CastleGate Forwarding (CGF) is a rapidly growing freight forwarding start-up within Wayfair, moving containers across the globe to Wayfair’s shelves and elsewhere. Our proprietary end-to-end logistics network enables us to drive speed, quality and lower costs. A key component of our logistics and supply chain footprint are our CastleGate Forwarding services. We are scaling a global digital freight forwarding business and developing a differentiated experience for importers, who want to be part of a supply chain for the e-commerce age. 

Position Description 

The Sales Operations Specialist under Asia Sales & Service team will play a crucial role in supporting the sales team by optimizing processes, managing sales data, being fully responsible for Asia supplier’s contracts handling & handling net new supplier’s onboarding journey. The ideal candidate will have a strong attention to detail, excellent organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Support end to end onboarding journey to the new customers including shipper onboarding of NA suppliers needs.
• Develop and maintain sales processes and procedures to enhance efficiency and productivity.
• Manage and maintain the CRM system(salesforce), ensuring accurate and up-to-date information.
• Generate sales reports and analyze data to identify trends, opportunities, and areas for improvement.
• Coordinate with other departments, such as marketing to support sales initiatives and campaigns.
• Serve as a liaison between the sales team and other internal departments like contract management, import customs to address inquiries and resolve issues in a timely manner
• Collaborate with the sales team to develop sales forecasts and achieve goals

Required Experience/Skills

• Possession of a bachelor’s degree in Business Administration, international trade, Supply Chain, Logistics.
• Excellent interpersonal skills, adept at managing multiple stakeholders.
• Fluent in English with excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in Microsoft Office/Google Suite and adeptness in working with data.
• Ability to prioritize tasks and manage multiple projects simultaneously
• Detail-oriented with a focus on accuracy and quality.
• Willingness to adapt to changing priorities and work in a collaborative team environment.

Preferred or plus

• Background in supply chain-related majors or prior experience in the international logistics industry.
• Experience in working with global teams and external partners.
• Experience in sales operations of logistics or transportation industry

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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