At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

What we’re looking for:

We are looking for a driven, detailed, and organized professional that can help us improve operational excellence with our sales process, tools and productivity. In this role, you will have the opportunity to become an expert in our sales process and systems and directly support our sales team. The ideal candidate will have experience working within a sales, operations, or analyst function, ideally within a SaaS company. This is your opportunity to join a growing, fast-paced, and market-leading cloud security company that is poised to be one of the iconic brands of the decade. If you are interested in building your career with a company that is experiencing explosive growth, while being given the responsibility and challenge to have a real impact on our company’s success, then this is the opportunity for you.

Responsibilities:

• Revenue Operations Data Support: Directly support leadership, reps and other customer facing teams by resolving tickets related to the sales process, data and systems .
• Ticket Management: Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
• Process & Documentation: Develop a deep knowledge of tools and processes to help document and improve effectiveness. Optimize and create documentation to complete ongoing tasks.
• Data management: Extract, clean and mass upload data, in Salesforce.com and Google Sheets. Use google sheets to format datasets for mass updates and analysis.
• Reports and Analytics: Create reports in Salesforce and Google Sheets (using tools such as BigQuery). Gather reporting requirements and effectively deliver on reporting requests to support data-driven decision making. 
• Cross-Functional Communication: Effectively liaise between Sales, Contracts, Pricing, Partner Operations and Finance to resolve issues for the sales team.

About You:

• Proficient with Excel/Google Sheets for basic to intermediate data analysis and data manipulation (VLOOKUP, pivot tables, SUMIFS, COUNTIFS, CONCATENATE, etc)
• Strong time management skills
• Excellent verbal and written communication skills
• Strong work ethic and organizational skills
• Experience in data operations or related roles preferred
• Experience at SaaS company preferred
• Passion for data and how quality data benefits the organization
• Experience with Salesforce or other CRM tools
• SQL experience
• Google data tools experience such as BigQuery and LookerStudio or similar experience preferred
• Python experience preferred

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.