At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Lisbon, Portugal

Cloudflare is looking for a Senior Business System Analyst (Salesforce Quote to Order) to join our fast-growing GTM Applications team. In this role, you will work closely with our business stakeholders in Sales, Pricing, Packaging & Finance to deliver a world-class Configure, Price & Quote (CPQ) management experience for our internal users. This role collaborates with Business SMEs, Developers, and Production Support through each stage of the software development lifecycle and demonstrates both existing and new functionality to customer stakeholders.

As a BSA, you will bring a deep understanding of quoting, configuration, and pricing methodologies, best practices in Salesforce CPQ, and experience leading discovery sessions with stakeholders. You will be responsible for designing, developing, and managing our Salesforce Quote to Order processes and configuration.

• Lead discovery sessions with stakeholders to map business processes, prepare flow diagrams, and distill business requirements into actionable solution designs.
• Design, prototype, build, document, and support solutions for the Salesforce CPQ application.
• Lead socialization sessions with stakeholders to communicate solution designs and ensure alignment.
• Collaborate with business partners to help shape functional requirements for quoting, configuration, and pricing.
• Hands-on experience to create and manage Price Rules, Product Rules, Discounting, Product Setup and Configuration, Product Options, Quote Templates, and Advanced Approval Rules, with the ability to design for complex business use cases.
• Administer Salesforce CPQ declarative configuration, settings, and configurations to onboard new products/bundles/SKU and take ownership of NPI in Salesforce CPQ.
• Recommend improvements to systems and processes to increase efficiency and automation.
• Demonstrate leadership and technical expertise by presenting custom solutions based on the Salesforce platform and ecosystem.
• Perform hands-on technical design, solution architecture, prototyping, proof-of-concepts, and CPQ configuration tasks.
• Work closely with business partners in the Sales Ops and Commissions teams to define requirements and ensure that solutions deliver best-in-class results and efficient business processes.
• Manage Sales technology projects and related CPQ impacts: developing requirements, designing functional solutions and prototypes, and testing. Ensure projects are completed on time, within budget, and aligned with scope.
• Create and maintain detailed technical documentation based on design specifications.
• Own functional tasks and deliverables, including: testing, training, reporting, support, and continuous improvement for the Salesforce CPQ application.
• Use and recommend best practices while delivering scalable, high-quality solutions.

• Understanding of how Sales data impacts financial systems like Order Management, Billing, and Revenue.
• Understanding of Lead to Cash processes from an end-to-end perspective.
• Familiarity with billing systems such as Stripe, Netsuite, Oracle, etc.
• Understanding of Salesforce Revenue Cloud or expertise in Revenue Lifecycle Management.
• Experience with Agile methodologies or Product-Led Growth (PLG) methodology.
• Familiarity with Channel GTM motions and Partner GTM enablement to support scaling and collaboration.

• Bachelor's degree (technical degree preferred).
• 7+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 2 years of Salesforce CPQ experience (Steelbrick).
• Proficient in the use of Salesforce Data Loader, Workbench, and Excel to support data analysis & quality initiatives.
• Outstanding testing skills with the ability to identify & execute appropriate depth of testing, including negative tests and integrated test scenarios.
• Detail-oriented, organized, self-motivated, hard-working, and a great team player with excellent interpersonal skills.
• Excellent written and verbal communication skills, including experience meeting with and presenting information to senior leadership.
• Salesforce.com certifications (Administrator, Advanced Administrator, Salesforce CPQ Specialist).
• Passion for creating a frictionless end-user experience.
• Proven ability to work creatively and analytically in problem-solving scenarios.
• Strong knowledge and understanding of the Salesforce.com platform, ecosystem, and best practices.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.