We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are looking for a skilled and experienced Salesforce Transformation Delivery Manager to take charge of a critical project, aimed at unifying our Customer Relationship Management (CRM) platforms into a single, cohesive data model. The primary focus of this project is to enhance both our customer and employee experiences, while also improving precision in financial reporting processes.

What you’ll be doing:

• Lead and manage the end-to-end delivery of the Salesforce transformation project, ensuring alignment with Trustpilot's strategic objectives and business goals
• Collaborate closely with cross-functional teams including IT, Sales, Marketing, and Customer Success to gather requirements, define project scope, and develop a comprehensive project plan
• Direct the design and implementation of a unified CRM data model, leveraging Salesforce technologies and best practices to deliver optimal outcomes
• Oversee the migration of data from existing CRM systems to the new unified platform, ensuring data integrity and accuracy throughout the process
• Work closely with stakeholders at all levels to communicate project progress, manage expectations, and address any issues or concerns promptly
• Lead and mentor a team of project resources, providing guidance, support, and expertise to ensure effective project delivery
• Champion Agile methodologies and practices, leading sprint planning sessions, daily stand-ups, and retrospectives to promote continuous improvement and adaptability
• Ensure compliance with relevant industry standards, regulations, and security protocols throughout the project lifecycle

Who you are:

• Certified in relevant Salesforce qualifications, with a deep understanding of Salesforce CRM capabilities and architecture
• Certified in Agile methodologies through Scrum Alliance, with hands-on experience in the execution of Agile transformation initiatives
• Comprehensive knowledge of Project Management practices
• In-depth knowledge of change and risk management within a large integrated environment
• Proven history of effectively delivering large-scale transformation projects within complex, global organisations
• Proven leadership skills with the ability to inspire and motivate cross-functional teams towards common goals
• Advanced communication and stakeholder management skills, with the ability to effectively engage with diverse stakeholders at all levels of the global organisation
• Analytical mindset with a focus on data-driven decision-making and continuous improvement.
• Demonstrated ability to manage project budgets, resources, and timelines effectively.
• Bachelor's degree in Business, IT, or a related field; relevant professional certifications or postgraduate qualifications

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-LP1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.