Scrum Master

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Here at Toast, our mission is to empower the restaurant community to delight guests, do what they love, and thrive. As a scrum master with Toast you’ll have the opportunity to be a part of a globally distributed team, assess our engineering teams practices, teach healthy Agile habits and lead our teams to deliver maximum value for Toast.

About this roll* (Responsibilities) 

• Be curious and help teams identify and implement the most valuable Agile practices, tailored to their needs. Provide the “right” amount of support with the goal of leading the teams to learn and maintain healthy Agile habits and become self-organizing
• Work closely with the Product Owner to ensure timely prioritization of the Product Backlog, Backlog Refinement, and that User Stories are written following best practices
• Facilitate work management events such as sprint planning, sprint reviews, retrospectives, and daily scrums
• Capture and socialize metrics and team health data to improve forecasts and help the team maintain a sustainable pace
• Help the team to size work, commit to it confidently, and maintain focus on the highest priority work
• Identify and remove impediments to progress
• Regularly review metrics, communicate progress to Stakeholders, anticipate bottlenecks, and provide escalation management

Do you have the right ingredients*? (Requirements)

• Experience with applying concepts from different Agile approaches (e.g. Scrum, Kanban, XP)
• Experience in empowering teams to become self-organizing and develop an agile mindset
• Ability to work both collaboratively and independently
• Ability to adapt nimbly to a dynamic environment of shifting priorities, demands, and timelines
• Experience with technical tools such as Jira, Confluence, EazyBI, GSuite, Zoom, Slack
• 6+ years of experience in a technical organization with 3+ years as a Scrum Master or Agile Coach
• Experience teaching Agile concepts to team members who are new to Agile or have misconceptions about Agile
• Proven track record for promoting open and constructive communication
• Creative and effective in proposing solutions to complex, time-critical problems
• Ability to collaborate with and influence people at various levels

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. 

 *Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.