The Senior Account Manager - ARTBOT contributes to the creative solutions at Critical Mass by translating vision into reality. You are central to the success of your team’s creative. You’ve followed your project from ideation to completion and you understand every step in between. You can look at a storyboard and tell within minutes who you are going to need, how long it'll take, and how much it's going to cost. You’re on speed dial with your project manager, defining external costs and generating production schedules. When your creative team wanders astray you reign them back in. Why? Because you’ve earned their respect and they listen to you. Clients love you because you’ve honed in on your skills long enough to have a voice of authority. Your team loves you because you make vision a reality.  Please note this is not a live action/line producer role. This role focuses more on post-production and automation. 

You will:  

• Define project scope, recommends talent, hires contract crew/vendors   
• Generate 3rd party vendor estimates   
• Define project schedules, sets milestones, tracks deliverables  
• Provide and promote high standards of professionalism and leadership throughout the life of projects, both within and outside the organization, appropriately representing Critical Mass' business philosophies, protocols and standards.  
• Negotiates with 3rd parties  
• Moderate the internal and client review process   
• Coordinate all moving teams - technology, planning, creative, management, and 3rd parties.  
• Mentor internal teams through the various intricacies of content creation.  
• Cultivates strong relationships within creative teams.  
• Maintain strong working relationships with external partners.   

You have:   

• 4+ years experience with interactive design, preferably in an agency environment.  
• Experience in a leadership role that requires both client-facing and team-management aspects  
• Project management knowledge and is highly skilled in preparing budgets, statements of work and production schedules  
• A strong knowledge of the interactive space  
• Flawless communication skills.  
• Basic knowledge of software/internet development lifecycle  
• Ability to handle multiple planned and unplanned project tasks, roles and responsibilities  
• Skills in mediation, negotiation, diplomacy

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. To do so, we expect our team to 3 days per week in our office. 

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx