About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

In the role of Senior AI Engineer, you will report to the Director of Machine Learning and Data Science.

We are considering applicants for the location of Hyderabad, India.

You will lead the research and development of generative models supporting a chatbot oriented towards enterprise users. You will use Large Language Models (LLMs) to understand user queries in natural language, comprehend and translate them into executable data queries, and provide insightful responses. The engineer will help our company use AI to empower data-driven decisions and refine information access for team members. You will be measured by the response accuracy, user adoption, and the chatbots ability to address diverse requests and inquiries.

Core Responsibilities

• Research, evaluate, and adopt appropriate foundational models for the chatbot, in consideration of performance, cost, and enterprise requirements.
• Document model architectures, algorithms, and development processes for team collaboration and future reference.
• Develop and implement techniques such as prompt engineering, in-context learning, supervised fine-tuning, reasoning, and agentic frameworks to improve the LLM's performance for data query generation and contextual response.
• Develop the end-to-end model development pipelines, integrating with the data warehouse and other relevant front/back-end systems through collaboration with data/software/platform engineers.
• Establish fact-grounding and model evaluation frameworks, metrics (component and execution accuracies), benchmark dataset (Spider, In-House datasets, etc) to ensure the system accuracy, reliability, and ability to handle diverse user queries and edge cases.
• Stay updated on the latest advancements in LLMs and GenAI, exploring innovative approaches to enhance the chatbot capabilities and user experience.

About You

• Bachelor's or Master's degree in Computer Science, Machine Learning, Data Science, or a related field.
• 5+ years of experience developing and deploying LLM-based applications, including a practiced understanding of natural language processing concepts and techniques.
• 5+ years of experience with hands on programming languages such as Python
• 5+ Years of experience with deep learning frameworks (e.g., TensorFlow, PyTorch), including familiarity with the LLM application production ecosystem and cloud computing platforms.
• 3+ Years of experience collaborating with an Engineering team, Including: fine-tuning and in-context learning methodologies to enhance LLM performance.
• 2+ Years of experience checking and addressing hallucination problems by applying internal knowledge base and incorporating human feedback.

About the Team

The team is at the forefront of AI innovation within the company, responsible for researching and deploying cutting-edge solutions that directly impact business operations. This is a growing team, and the engineer will have the opportunity to shape the AI strategy and contribute to a culture of learning and experimentation. This role is crucial in facilitating efficient information gathering and data-driven decision-making, empowering employees to leverage the knowledge stored in the data warehouse. Success is measured by the accuracy and reliability of the AI solutions, their adoption by internal users, and the measurable improvements in efficiency and decision-making that they enable.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Best-in class medical, dental, and vision private insurance healthcare coverage
• Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
• Free premium access to Crunchyroll
• Professional Development
• Company's Paid Parental Leave
• up to 26 weeks for birthing parents
• up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• Winter Break

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

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