Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

In a world where our digital presence and identity is as important as our physical presence, we believe that a fundamental part of earning user trust is by ensuring that we protect our users’ human right to privacy on our platform. The Privacy team is responsible for delivering a world class privacy program, for hosting a trusted and respected privacy experience for the Airbnb community, and for maintaining compliance with all applicable privacy and data protection laws.

To deliver on this work, we need world-class analytics/data expertise. The Trust Experience Analytics team enables, facilitates, and streamlines data-driven decision making across privacy. The team is committed to delivering meaningful impact through a culture of problem-solving, guided by data and research. We create the resulting feedback and insights-to-action for the Privacy team.

The Difference You Will Make:

You will directly support the Safety team at Airbnb, and partner closely with teams across the business in your work. Your primary focus will be to develop data views, and insights that promote exceptional experiences for our customers. You will recommend, develop and maintain OKRs and KPIs for product, experience, and operations teams. You will determine the potential of proposed initiatives and execute measurement and experimentation plans to confirm these expectations. Day to day activities will include: automating and structuring manual processes, developing experience-based data stories through ongoing views and dashboards, tracking operational opportunities as surfaced by top driver analysis, and deeper dive/long-term data projects that increase the experiential understanding of specific stakeholders or teams. In addition, you will be involved in the technical details of the various data systems we build, and will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operations agents to improve targeted experiences through data analysis and data-driven approaches.

A Typical Day: 

• Use a combination of data engineering, science and analytics based skills to build business insights around the safety experience with Airbnb’s process, policies and product.
• Build data views and perform investigations that increase Airbnb’s understanding of and ability to improve safety approaches.
• Conduct deep analysis into various areas of safety experience.
• Influence data-driven decisions around safety in regular business reviews, through dashboards, scorecards, targeted analysis and in operational improvement backlogs.
• Design and execute experiments to determine impact and potential improvements.
• Contribute to improvements across key safety journeys that directly impact the experience of the greater Airbnb community.

Your Expertise:

• A minimum of 5+ years of experience in business analytics with an emphasis on operations scalability and optimization; and on developing business facing metrics and solving future business decisions.
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).
• Demonstrated ability to create and drive data views and analysis for the business, and help teams execute against them
• Proven ability to tailor data solutions to business problems to a cross-functional team, with the ability to communicate clearly and effectively on solution versions and features
• Positive, solution-oriented mindset; leads by example.
• Strong time management and prioritization capabilities.
• Absolute ability to maintain confidentiality and objectivity.
• Travel requirements (if applicable)
• Preferred Experience
  • Prior experience with Customer Service organizations.
  • Experience with:
    • Large, complex dashboards across a number of data pipelines and inputs
    • Product experimentation
    • Building ad hoc views with code-based data work as well as a range of data & analytics tools
    • Setting the context for data within key customer journey
  • Background working on customer experience data and insights-to-action
  • Prior experience of end-to-end ownership of data projects, including rigorous documentation and stakeholder engagement.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.