LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

You will report to the Director of DMD. You are expected to work in a staggered shift to provide overlap of at least 4 hours with the US EST time zone. 

We are seeking a highly skilled Senior Business Analyst to join our team, specializing in ensuring robust data governance and best practices implementation across all dashboards and reporting within our organization's diverse business units. The ideal candidate will be an expert in Power BI reporting, proficient in complex data modeling and architecture, and unafraid of navigating intricate and disconnected data landscapes.

Working as part of the Data, Models, and Decisions (DMD) team, the successful candidate has an opportunity to join an innovative data science and engineering team that’s operationalizing data across the organization. We see model-driven processes and workflows as a means to reduce uncertainty, reveal opportunity, and generate operational leverage that collectively create a new dimension of competitive advantage and lay the foundation for new revenue streams. 

You will: 

• Data Governance Implementation: Lead the development and implementation of data governance frameworks, policies, and procedures in the organization to ensure data quality, consistency, and integrity across all reporting systems.
• Dashboard and Reporting Enhancement: Collaborate with business stakeholders to understand reporting requirements, design, develop, and maintain Power BI dashboards and reports that effectively visualize key performance indicators and business metrics.
• Data Modeling and Architecture: Utilize advanced data modeling techniques (DBT preferred) to integrate complex and disparate data sources into cohesive data models, ensuring accuracy, efficiency, and scalability.
• Best Practices Advocacy: Champion best practices for data visualization, reporting design, and data analysis methodologies, ensuring adherence to industry standards and organizational guidelines.
• Technical Expertise: Serve as a subject matter expert in Power BI reporting, providing guidance, training, and support to business users and analytics teams on dashboard development, data visualization techniques, and report optimization.
• Data Analysis and Insights: Conduct in-depth analysis of business data to uncover insights, trends, and opportunities, translating findings into actionable recommendations for business improvement and strategic decision-making.
• Collaborative Partnerships: Collaborate cross-functionally with data engineers, data scientists and other stakeholders to streamline data integration processes, resolve data quality issues, and drive continuous improvement in reporting capabilities.

You have:

• Demonstrated ability to independently uncover insights and relationships across numerous datasets
• 5+ years of experience analyzing data and creating dashboards and reports (PowerBI - Preferred)
• 5+ years of experience interpreting and writing advanced SQL
• 2+ years of experience in Python and good working knowledge of pandas and matplotlib
• Bachelor’s degree in Computer Science, Statistics, or another quantitative field
• Ability to work closely with teammates in a highly collaborative environment and simultaneously be a self-starter with strong individual contributions
• Excellent communication and presentation skills

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.