Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Senior Business Solutions Engineer, BizTech 

The Community You Will Join:

The world is changing how it works — it’s moving towards more flexibility for where people can do their jobs.  Airbnb has already shown that we can accomplish a lot remotely.  Together, we navigated a pandemic, rebuilt our company from the ground up, had a successful IPO, and made 150 upgrades to our product, all over Zoom.  All of which made us question some of the things we took for granted in the past.  Do we really need to be in an office five days a week?  How else can we spend our commute time?  Where do we want to live if we don’t need to live by our job?

The days of the best talent flocking to a handful of major cities are over.  Limiting your talent pool to a commuting radius around a physical office will put companies at a significant disadvantage.  The best people in the world will live everywhere, not concentrated in one area.  Companies that recruit from different communities will also be the most diverse companies.  And the more flexible a company is, the more it will allow each person to create the right conditions for their own life.

Talent Systems

The Airbnb Talent Systems Team is more than just a technology advisor; we're a trusted partner to the Employee Experience (EX) team. Our mission? To construct a robust technology framework that underpins Airbnb's comprehensive employee journey - Including tools, applications, benefits management- all manner of which an employee may interact throughout their career.

We're the custodians of a variety of self-service tools, from the Workday Human Capital Management system, to performance management tools, to functionalities that support Airbnb's 

Live & Work Anywhere policies. But our role doesn't stop there. We're also key players in payroll management and benefits enrollment, providing our fellow Airfam with the resources they need to manage their personal needs and preferences. Our work is instrumental in promoting a healthy work-life balance and fostering a positive employee experience at Airbnb.

The Difference You Will Make:

The Senior Workday Business Solutions Engineer is responsible for driving business enablement by leveraging their technical expertise and deep understanding of Workday HCM. The ideal candidate will possess strong communication and analytical skills to collaborate effectively with business stakeholders, gather requirements, and translate them into scalable technical solutions within the Workday ecosystem. They should thrive in a remote team environment and be capable of independently managing tasks to meet team and stakeholder objectives. A results-oriented mindset, data-driven performance measurement, and excellent interpersonal skills to foster trust and alignment are essential. 

Responsibilities:

• This role will partner with key stakeholders in HR - Total Rewards, Recruiting, Talent Management, HR Business Partners, HR Operations, and partners in IT, as we transform the way Airbnb’s global workforce is managed and the technology that enables it
• Proactively recommend changes and solutions to address business challenges, and implement these solutions with partnership from the accountable stakeholders
• Work with business owners to solicit requirements and create documentation for enhancements, projects and initiatives
• Collaborate with business partners to document HR Systems processes flows & requirements (e.g. Compensation, Benefits, Time Off) in preparation for periodic business system evaluations, and lead RFP processes including coordination with vendors
• Support and configure Workday HCM with subject matter expertise.  
• Complete testing to ensure enhancements and projects meet business requirements and are free of defects; create test plans and test cases, perform system and end-to-end testing
• Configure, audit, and troubleshoot Workday. Proactively address issues in order to minimize disruptions to Airbnb’s use of Workday. 
• Demonstrate creative ways to deliver solutions that may suggest People & Process changes for our business, without relying solely on Systems solutions to solve business problems.
• Support operational tasks including, but not limited to:  Triage ticket intake for the HR Systems team, manage operational support vendor(s) in resolving open items, participate in rotational ownership of leading Workday updates. 
• Drive accountability with business sponsors of specific projects for executing effective change management, and training on new functionality to ensure highest levels of adoption.
• Partner with technical counterparts on identifying suggested/required integrations that support automation of data flows
• Educate HR subject matter experts on Workday development methodology (iterative and agile) 

Your Expertise:

• 8+ years of experience in an HRIS Business Systems Analyst role
• 5+ years of experience supporting Workday HCM with comprehensive knowledge of Workday compensation setup for a global workforce
• Solid understanding a broad range of HR disciplines and corresponding system functionality
• Experience with reporting tools and security configuration
• Must be proactive, self-directed, an expert multi-tasker and have good project management skills
• Must be a strong collaborator with excellent written and verbal communication skills
• Proven ability to deal with sensitive and confidential data
• Experience in HCM and ERP systems project/implementation work
• Ability to work under tight deadlines managing multiple tasks
• Proven demonstration of problem solving/ analysis skills to solve various stakeholder issues or process changes
• Demonstrated ability to operate independently with direction from senior team members
• Ability to gain knowledge of client policies and procedures and ability to provide advice and counsel
• Ability to identify process improvement areas
• Ability to refine processing procedures based on "big picture" and best practice understanding
• Understanding of other in scope related service areas desired (e.g. compensation, benefits, payroll)
• Ability to navigate and learn multiple systems
• Demonstrated ability to write client business requirement documents

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.