About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX, based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. We call our offices Centers of Energy, because they serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

We are seeking a talented and experienced Community & Advocacy Senior Manager to develop, manage, and grow our practitioner community. You will lead the strategy and execution of community initiatives, fostering engagement, knowledge sharing, and loyalty among customers and partners. Collaborate with cross-functional teams to align community efforts with business objectives and enhance the customer experience. Join a dynamic team impacting IT infrastructure monitoring and observability. Your role is pivotal for LogicMonitor's growth, offering visibility and the chance to make your mark.

Here's a closer look at this key role:

• Develop and implement a comprehensive User Group strategy that aligns with the company's overall business goals and objectives.
• Lead the planning, execution, and measurement of community initiatives, including user groups, events, and content & social media programs.
• Foster a sense of community among our customers, partners, and employees by creating opportunities for engagement, collaboration, and knowledge sharing.
• Collaborate with product management, marketing, customer success, and other teams to ensure that community insights and feedback are incorporated into product roadmaps, content strategies, and customer experience initiatives.
• Identify and cultivate relationships with community influencers, advocates, and subject matter experts to enhance the value and credibility of our community initiatives.
• Represent the company at relevant industry events, conferences, and speaking engagements to promote our community initiatives and thought leadership.

• Bachelor's degree in Marketing, Communications, or a related field.
• 3-5 years of experience in community management in the software or technology industry.
• Proven track record of building and growing successful in-person communities.
• Excellent communication and leadership skills.
• Proficiency in community management platforms, social media tools, and data analysis tools.
• Strong understanding of customer experience principles, best practices, and familiarity with industry trends in community management and engagement strategies.

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 07/08/2024

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.