Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

About the role:

The Senior Customer Success Manager - Federal role will play a critical part in the exciting growth trajectory of the Public Sector at Okta. You will report to the Sr. Director Customer First - Public Sector and be responsible for complementing Okta’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.  

The ideal candidate understands that supporting government customers requires a comprehensive understanding of government process, regulations and compliance requirements. Strong problem-solving, orchestration and consultative skills are necessary for navigating Public Sector challenges, finding innovative solutions and driving towards successful outcomes.

In this role, you will: 

• Develop and nurture strong customer relationships to understand their business goals and needs, ensuring retention, and happiness.
• Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
• Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.
• Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Product Management and others as needed.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Provide insight with respect to the availability and applicability of new products and features.
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

You will thrive in this role if you:

• Have 7+ years of experience in a customer success (or similar) role, managing relationships with large, complex federal agencies, preferably working with a technical enterprise product.
• Have a solid track record of delivering and scaling an exceptional customer experience.
• Strong understanding of government regulatory and compliance requirements.

• Experience navigating and steering customer engagements to completion with a high level of customer happiness.
• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate the customer’s needs
• Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skills
• Good technical and problem solving skills coupled with the ability to provide quick resolution to problems.
• Experience in enterprise security tools is preferred.
• Estimated travel is up to 10%.
• US Citizenship required, Government (active) clearance is a bonus, but not required.

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Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data.  As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

 

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$174,000—$260,000 USD

What you can look forward to as an Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

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