About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

The Senior Employee Relations Manager is responsible for developing and implementing comprehensive global employee relations policies and procedures that align with organizational objectives. In this role, you'll be providing expert guidance to managers and employees on complex employee relations issues, resolving complaints and grievances, and ensuring compliance with employment laws in the countries LM operates. You'll play a critical role in fostering a positive workplace culture, driving employee engagement initiatives, and managing performance improvement processes with significant autonomy.

Here's a closer look at this key role:

• Employee Relations Policy Development + Tracking: Develops and implements employee relations policies, manages investigation tracking, and procedures that align with organizational goals. Ensures consistency and fairness in the application of these policies across the organization.
• Guidance & Support: Provides expert advice and support to managers and HRBPs on a wide range of employee relations issues, including conflict resolution, grievances, and disciplinary actions. Ensures issues are resolved in compliance with company policies and legal requirements.
• Complaint Resolution: Investigates and resolves employee complaints and grievances, working to find fair and effective solutions. Conducts exit interviews and provides actionable feedback to management to improve employee relations.
• Training & Development: Develops and conducts employee relations training programs for managers and employees, enhancing their ability to handle workplace issues effectively. Monitors and analyzes employee relations trends to recommend proactive measures.
• Compliance & Collaboration: Collaborates with HR, legal teams, and business leaders to ensure compliance with employment laws and regulations. Partners with these teams to develop and execute employee engagement and retention initiatives.

• 8+ years in employee relations or a related HR field, with demonstrated expertise in handling complex employee issues in US, IND, APAC, EMEABachelor's degree in Human
• Resources, Business Administration, with preference for a JD. A professional certification in Employee Relations or Human Resources Management is preferred
• Demonstrates advanced conflict resolution, legal knowledge, and leadership skills, with strong communication and analytical abilities
• Advanced conflict resolution and mediation abilities
• Strong knowledge of employment laws and HR best practices
• Excellent communication and interpersonal skills
• Analytical and problem-solving capabilities
• Leadership skills for driving workplace culture and employee relations initiatives
• Comprehensive understanding of employee relations strategies
• In-depth knowledge of employment laws and HR practices
• Experience in developing and executing manager ER L&D

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Anticipated Application Close Date: 10/15/2024

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LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. 

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.