Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. 

We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

We have a vision: To give everyone easy access to anything in their cities.

And this is where your ride starts…

YOUR MISSION

Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world.

In order for us to do this in a reliable fashion, we are looking for a talented Senior Fraud Analyst to join our team. This is a great opportunity to join our rapidly growing Fintech & Risk team within Glovo. We are constantly developing new techniques to detect and counter fraudulent and malicious actors who are constantly developing new techniques to abuse our platform. You’ll be working alongside our engineering and product team to constantly drive us to innovate while we shape the vision for the team.

THE JOURNEY

• Mentor and develop 3 Risk Decision Scientists.

• Investigate, analyze, and understand fraud & credit losses using statistical tools and on-the-ground research.

• Assist in developing real-time decisioning and automated fraud detection strategies.

  • Propose solutions to minimize the risk of fraud and manage fraud detection tools, while creating rules and analyzing fraud patterns.

  • Implement experimentations (e.g. A/B test) to mitigate fraud loss rate and customer experience.

  • Help improve Machine Learning models accuracy and efficiency.

• Chargeback and cash management: Review and defend customer payment disputes (fraudulent and non-fraudulent ones).

• Understand business needs and create insightful analysis to enable the leadership teams to answer their needs. Write queries and perform ad hoc data analysis to keep the nerve centre of our operations engine running at full speed.

WHAT YOU WILL BRING TO THE RIDE

• 3-5 years of experience in a similar role.

• BS/BA or higher degree in a quantitative field, computer science, engineering or extensive experience in operations management.

• Outstanding English speaking and writing skills (internal work language).

• Experience in SQL with the ability to analyze large quantities of data using statistical analysis tools such as Python, and working with modern BI tools like Tableau or Looker.

• Experience in identifying gaps in business strategy, with a focus on fraud.

• Creative problem solving and critical thinking skills with a bias toward action and a get things done attitude.

• Ability to build relationships with key stakeholders across the teams.

Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan *if applicable 
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo meal benefits so you can test new features in our beta app (and to satisfy your cravings!) 
• 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. .
• 👪 Enhanced parental leave (*if applicable) 
• 🧠 Online therapy and wellbeing benefits 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!