About SumUp

We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful in doing what they love. 

Team Description

In the Global Operations team, we prioritize digital support by creating an easy-to-use support funnel. This funnel allows customers to quickly find solutions to their problems through self-service options or educational content.

We are looking for a new (Senior) Fullstack Engineer who will support us in building and maintaining digital support features within the support funnel and collaborate with other Operations teams to ensure consistent APIs, WebSocket implementation, and AI-first experience. Working on integrating VOIP in the dashboard, maintaining our Support center, and refactoring it if necessary. The new team members will be cross-functional and consist of a Product Manager, Designers, Mobile engineers, Front and Back Engineers, and Engineering Manager working closely with different business units.

What you’ll be doing

• Owning end-to-end development processes and supporting Front-End & back-end engineers.
• Collaborating with the product team to gather requirements and design applications.
• Writing code to create user interfaces in the dashboard, support center, and specifically in the support domain.
• Writing unit test cases and testing the product to ensure functionality.
• Configuring multiple A/B tests for features based on the product requirements.
• Monitoring features; and setting up alerts for performance.
• Ensuring design consistency during implementation.

You’ll be great for this role if you have

• More than 4 years of experience as a Fullstack Engineer
• Experience in Javascript (ReactJS Focus)
• Relevant experience working with PostgreSQL, Docker, and Kubernetes
• Experience with Continuous Integration and Deployment practices.
• Familiarity with AWS or other cloud platforms.

It will be an awesome add

• Knowledge of sentry for Front-End tracking.
• Experience working with Golang
• Knowledge of Honeycomb for real-time debugging and tracing.
• Experience with Grafana for data visualization and monitoring.

Why you should join SumUp

• Be part of a welcoming and international community of 3000+ people from over 50 nationalities across 12 global offices. 
• Visa and relocation support for a smooth transition to living and working in Berlin
• Budget for attending conferences and advancing your career. We encourage you to speak at conferences and give talks!
• BVG Corporate Ticket
• Regular knowledge-sharing and discussion sessions for the whole design team
• SumUp Corporate Pension Scheme
• Yoga classes

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions based on race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.