This position can be office-based or fully remote from one of the following countries: Germany, Spain, the Netherlands, Ireland, or the UK. 

As Senior Lead - Payroll Professional Services, you will be a leader of leaders, who is dedicated to delivering best-in-class services to our customers. Your role will be instrumental in ensuring operational excellence and enhancing our service delivery through continuous process improvement and effective team leadership. This is a unique opportunity to leverage your leadership experience to drive customer satisfaction and operational success in a fast-paced environment.

Leadership:

• Build, lead, and develop multiple teams, focusing on professional services and extended customer support.
• Foster a high-performance culture by setting clear goals, providing ongoing coaching, and ensuring continuous improvement across Professional Services. 
• Drive team success by managing workload, setting priorities, and monitoring performance against KPIs.

• Ensure the timely and successful delivery of our professional services, meeting or exceeding customer expectations.
• Act as the go-to expert for your teams and customers, providing guidance on complex service delivery issues.
• Build and maintain strong relationships with key customers, understanding their specific needs and ensuring our services meet those needs effectively.
• Manage escalations and resolve operational issues swiftly, ensuring minimal disruption to service delivery.

• Identify opportunities for process improvement within professional services operations to enhance efficiency, quality, and customer satisfaction.
• Collaborate cross-functionally (e.g., Product, Sales, Customer Success) to resolve complex service issues and provide feedback to improve our offerings.
• Lead initiatives to optimize service delivery processes, focusing on automation and technology-driven efficiencies.
• Stay ahead of industry trends and best practices, continuously expanding your knowledge to benefit the team and our customers.

• Business proficiency in German and a good command of English.

• At least 5 years of experience in German Payroll Professional Services, with a strong focus on process optimization, customer communication, and service delivery.

• At least 2 years of experience leading and developing a team, with a proven track record of driving team performance.

• Experience with payroll software; a passion for leveraging technology to enhance service delivery.

• A team player with a strong sense of empathy, dedicated to ensuring customer satisfaction at all times.

• High standards for quality and diligence in your work, with a commitment to continuous improvement.

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes